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“Karla Rivera at 5/3 Bank was amazing—professional, kind, and very helpful. She made everything easy to understand and went above and beyond to assist me. Highly recommend her!”
“Lori Blum just saved the day for my company. I deposited the wrong check and it nealy caused my company payroll to bounce! Long story short we got it figured out thanks to an extremely competent banker. The tellers were very helpful and polite too. Great branch and a credit to this bank as a whole.”
“Shelly is awesome. She set up our savings & checking accounts. She also gives us courtesy calls occasionally to make sure we’re happy banking with Fifth Third bank.”
“I love my Bank. They personalize their customers. They call me every year on my bday. They call me if I've gone out of town, just to see if its me making purchases on my card. Truly a caring business.”
“very friendly and helpful, unless you want to send money to others. They refused to let me send money because they said it was I was being scammed or the person was a terrorist. I have know this person for years and is a friend, but he has Spanish name. I even talked to corporate and they said I could take my business elsewhere. I do have checking at other banks but I have not left this bank only because I have numerous bills drafted and have not changed the automatic drafts to another bank”
“I will always stay loyal to F&M but my experience today just solidified that. Their customer service is absolutely wonderful, really treating me just like family. Eva was great to work with as well!”
“For two years SECU has helped me with a mess of issues. I travel for work, my IDs are rarely up to date, I often have out of state paper checks and on and on. Every time I have an "issue", the tellers are so nice. They are knowledgeable and know policy so they can help me, or help me help myself.Things were so hectic during covid and getting documents, they always helped. Never made me feel as stupid (as I was) or problematic. I made a mistake using a diff prominent cu for my primary monies. SECU even helped me fix the errors THAT other place caused.Being new to Charlotte, I opened 3 bank accounts. You never know a good bank until you've had quirky situations. I've been able to see firsthand how SECU is superior to the others I'm now closing.I referred nearly all my coworkers. Many got better home and auto rates and even tell me abt benefits I didn't know of. I'd just like to share this is a good place... no glitz and big commercials or "stadiums", but professional, reliable and accurate in accounting... employees are kind. Who gets that anymore?”
Closed
200 N Main St, China Grove
Banks
“Been here 5 years and never 1 problem. Our card info was stolen twice and both times they got right on it and even refunded one that the company involved was taking forever to do. Would not be anywhere else.”
“Seems to be a great bank but I bought a car through the local Hilbish Ford and my truck ended up having a pretty major timing chain cover oil leak. Took it to the dealership if they acted like they were going to fix it but then they told me I bought it as is. This Bank needs to be very weary of giving loans out to Hilbish Ford especially when it comes to used cars. I got jammed on this one and it's probably going to end up costing me well over $1,000 to get it fixed. I can't say with 100% certainty but I believe the vehicle was washed down and the oil leak was washed clean before I bought the vehicle that way I would not see it. Just trying to get my story out there so people know to be very careful about using Hilbish Ford. It would be completely different if they would have just fixed it. All they had to do is pay their own people for the labor and the part itself would have been very minimal. But they chose to screw me over.”
“I was absolutely impressed with Amanda today as she helped me navigate thru a situation. Amanda went out of her way to assist me and even took time to give me a phone call to keep me posted on the status of the issue I was having. Amanda among the other tellers are always so friendly and helpful to assist me I really do appreciate them all!”
“I have never had bad service with this fine group of people. It's much more than just a place to cash your check. I've been a customer with this bank for over 20+ years. Back when the banks were "Bank of Stanly" in Albemarle,NC. If you've never met the employees that work there, take the time once in a while & skip the drive thru. I promise you, this local hometown bank will do more for you than any other financial institution around! Check it out!”
“Financial Services Specialist Susan was amazing in helping my wife & I in establishing our Business Accounts. She was a wealth of information but not only that we felt heard, seen, and like family.”
“WOW! Excellent customer service!! The folks are ready to help with anything you need! They are so friendly & knowledgeable! They just helped me with me setting up online banking for a PTA (no other place would’ve wasted their time in that!) love them!!”
Open 24 hours
1600 N Main St, China Grove
Banks
“Have been with the Concord branch since 2022, I cannot express how much better my banking has been since the change, Abby, Kristina, Jaimie, and Alex Swift have all treated more as a person other than a number unlike some institutions do. I truly endorse this Branch”
“Since my mother's passing earlier this year, I have been spending more time at Truist Bank insofar as setting up an estate account, getting legal documents notarized, obtaining a medallion stamp for stock transfers, obtaining estate account checks, etc. Through it all, Truist Bank has been wonderful! Deserving special mention are Ana Garcia - a very capable and kind person who has helped me at the Avalon Dr branch on many occasions before being transferred to the Jake Alexander branch. She is smart and very talented in her multilingual communication skills when serving the needs of her customers. Additionally, Jessica Serrano (manager of the Jake Alexander branch), was very helpful this past Friday helping with my medallion stamp and offering other helpful advice. Between Ana and Jessica, I would say Truist has a very strong and capable team at the Jake Alexander branch. I have had nothing but positive experiences at Truist.”
“I absolutely love this branch! They have been nothing short of amazing anytime I've ever needed help with my accounts. Everyone there is eager to help. I really appreciate the security measures they have taken by putting in magnetic doors as well. It makes me feel safe. Will continue to do business with them and will recommend anyone looking for great service to give them a try.”
“F&M is a fantastic bank with very friendly people behind the counter and in every department. They provide exceptional service no matter how simple or complicated the request!”
“Gisella is a huge asset to this bank. She’s professional, kind, and knowledgeable.
Bridget, the branch manager, I met today. She has a great staff and clean location!
Sarah also was super kind and helpful! Thank you ladies so much!”
“Farmers & Merchants Bank in Concord is a phenomenal community bank. The customer service is excellent, and the building itself is beautiful and welcoming.
Every time I go in, I have a genuinely positive experience. The staff is consistently helpful, and over the years they’ve gotten to know me by name, which adds a personal touch that really stands out.
For me, that community feel makes a big difference. Not everyone cares about that in a bank, but I really value walking into a place where I’m recognized and treated like a person, not just an account number.
Overall, it’s a great bank with strong service and a true community atmosphere.”
9AM - 12PM
9920 Poplar Tent Rd, Concord
Banks
“Valerie did a fantastic job helping my mother and I with a complex situation! She was patient, kind, and down to earth. We felt very comfortable working with her and she made up for the bad interactions we had over the phone with customer support.”
“Initial Review (5 stars - 03/11/2026) - Today, I visited Chase Bank on Concord Parkway North. My experience was in stark contrast to those I've read about in other Google reviews. After reading those reviews, I was a bit nervous because this bank location is now my local Chase Bank. Marie assisted me at the teller counter, and she was kind, patient, pleasant, and helpful. I am hoping that Marie's customer service is indicative of what the bank has to offer overall. Thank you, Marie, for a great first experience with your bank location!”
“I've been banking here for years. They do a fine job.
(They don't have a public restroom, for many security reasons relating to the layout of the building. They do not want an armed holdup. Please go somewhere else if you have to use one.)”
“Had a great experience at the bank last week. I worked with Kyle to look at options to increase my business lines of credit to expand my business. Kyle was extremely knowledgeable, patient, and friendly. Not sure if he is one of the managers at this branch but I will be back because of him. Thanks Kyle!”
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“Holly Dorton was amazing. I went for her to assist me with some questions regarding different banking needs and she was more than helpful. She took her time and was so efficient! Such a great place to bank!”