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“Karla Rivera at 5/3 Bank was amazing—professional, kind, and very helpful. She made everything easy to understand and went above and beyond to assist me. Highly recommend her!”
“Lori Blum just saved the day for my company. I deposited the wrong check and it nealy caused my company payroll to bounce! Long story short we got it figured out thanks to an extremely competent banker. The tellers were very helpful and polite too. Great branch and a credit to this bank as a whole.”
“Ann and Renee have always been there when I needed help with any of my businesses. Always available and never have to set an appointment. Truly quality local bank!”
“Shelly is awesome. She set up our savings & checking accounts. She also gives us courtesy calls occasionally to make sure we’re happy banking with Fifth Third bank.”
“Seems to be a great bank but I bought a car through the local Hilbish Ford and my truck ended up having a pretty major timing chain cover oil leak. Took it to the dealership if they acted like they were going to fix it but then they told me I bought it as is. This Bank needs to be very weary of giving loans out to Hilbish Ford especially when it comes to used cars. I got jammed on this one and it's probably going to end up costing me well over $1,000 to get it fixed. I can't say with 100% certainty but I believe the vehicle was washed down and the oil leak was washed clean before I bought the vehicle that way I would not see it. Just trying to get my story out there so people know to be very careful about using Hilbish Ford. It would be completely different if they would have just fixed it. All they had to do is pay their own people for the labor and the part itself would have been very minimal. But they chose to screw me over.”
“This has been by far the best credit union that I have ever dealt with. The phenomenal customer service, the utmost respectful people. They really want to see you succeed no matter what.”
Closed
200 N Main St, China Grove
Banks
“Been here 5 years and never 1 problem. Our card info was stolen twice and both times they got right on it and even refunded one that the company involved was taking forever to do. Would not be anywhere else.”
“I am more than satisfied with the service that Ms. Shannon Atwell has provided me. She has been very helpful. It’s a rare thing to discover a bank that genuinely cares about the people it serves and Nova is that kind of bank. They’ve always shown me kindness, respect, and a friendly service. I can’t recommend them enough for all your banking needs – you won’t be disappointed!”
“For two years SECU has helped me with a mess of issues. I travel for work, my IDs are rarely up to date, I often have out of state paper checks and on and on. Every time I have an "issue", the tellers are so nice. They are knowledgeable and know policy so they can help me, or help me help myself.Things were so hectic during covid and getting documents, they always helped. Never made me feel as stupid (as I was) or problematic. I made a mistake using a diff prominent cu for my primary monies. SECU even helped me fix the errors THAT other place caused.Being new to Charlotte, I opened 3 bank accounts. You never know a good bank until you've had quirky situations. I've been able to see firsthand how SECU is superior to the others I'm now closing.I referred nearly all my coworkers. Many got better home and auto rates and even tell me abt benefits I didn't know of. I'd just like to share this is a good place... no glitz and big commercials or "stadiums", but professional, reliable and accurate in accounting... employees are kind. Who gets that anymore?”
“I will always stay loyal to F&M but my experience today just solidified that. Their customer service is absolutely wonderful, really treating me just like family. Eva was great to work with as well!”
“WOW! Excellent customer service!! The folks are ready to help with anything you need! They are so friendly & knowledgeable! They just helped me with me setting up online banking for a PTA (no other place would’ve wasted their time in that!) love them!!”
“Since my mother's passing earlier this year, I have been spending more time at Truist Bank insofar as setting up an estate account, getting legal documents notarized, obtaining a medallion stamp for stock transfers, obtaining estate account checks, etc. Through it all, Truist Bank has been wonderful! Deserving special mention are Ana Garcia - a very capable and kind person who has helped me at the Avalon Dr branch on many occasions before being transferred to the Jake Alexander branch. She is smart and very talented in her multilingual communication skills when serving the needs of her customers. Additionally, Jessica Serrano (manager of the Jake Alexander branch), was very helpful this past Friday helping with my medallion stamp and offering other helpful advice. Between Ana and Jessica, I would say Truist has a very strong and capable team at the Jake Alexander branch. I have had nothing but positive experiences at Truist.”
“Have been with the Concord branch since 2022, I cannot express how much better my banking has been since the change, Abby, Kristina, Jaimie, and Alex Swift have all treated more as a person other than a number unlike some institutions do. I truly endorse this Branch”
Open 24 hours
1600 N Main St, China Grove
Banks
“I absolutely love this branch! They have been nothing short of amazing anytime I've ever needed help with my accounts. Everyone there is eager to help. I really appreciate the security measures they have taken by putting in magnetic doors as well. It makes me feel safe. Will continue to do business with them and will recommend anyone looking for great service to give them a try.”
“I received kind, professional customer service from Caitlin, the Manager and a teller. Everyone was great and they resolved my issue in a complete and timely manner. Thank you!”
“The people at this location are AMAZING! My employer gave us a paper check last minute and I needed so badly to cash my check before they closed at 1pm.. this bank is about 40 mins away from me. I called at 12:28 and Bryce was so calm and assuring. I just knew that Christmas was going to be sucky this year but he let me know they would wait for me to get there and cash my check! Even after I arrived he was still waiting at the door for me to get there and came to make sure I was the person that called! Love this bank! I don’t have an account here but I am going to get one thank to Bryce and the nice lady that cashed my check! Merry Christmas ?”
“First, walking in this bank was very lively and the employees were very nice. They all seemed to get along great and were funny. They seemed to enjoy their jobs.
Second, Ryan helped me immensely handling my deceased father’s bank accounts. I really don’t understand anything involving finances but he tried his best to help me, and he really did. He was also personable and very kind.
I’d definitely recommend this bank. I’d never recommend dealing with any group over the phone, but in person this bank was great.”
“I have never had bad service with this fine group of people. It's much more than just a place to cash your check. I've been a customer with this bank for over 20+ years. Back when the banks were "Bank of Stanly" in Albemarle,NC. If you've never met the employees that work there, take the time once in a while & skip the drive thru. I promise you, this local hometown bank will do more for you than any other financial institution around! Check it out!”
9AM - 12PM
9920 Poplar Tent Rd, Concord
Banks
“Valerie did a fantastic job helping my mother and I with a complex situation! She was patient, kind, and down to earth. We felt very comfortable working with her and she made up for the bad interactions we had over the phone with customer support.”
“Our church has been using F&M at the Concord branch for several years now.You could not ask for nicer more professional people to deal with.I was so impressed with the level of service we started doing business with them personally.Cabarrus and Rowan counties are blessed to have a local bank like F&M Bank..”
“I've been banking here for years. They do a fine job.
(They don't have a public restroom, for many security reasons relating to the layout of the building. They do not want an armed holdup. Please go somewhere else if you have to use one.)”
9AM - 12PM
400 Ashdale Ct, Concord
Banks
“Had a great experience at the bank last week. I worked with Kyle to look at options to increase my business lines of credit to expand my business. Kyle was extremely knowledgeable, patient, and friendly. Not sure if he is one of the managers at this branch but I will be back because of him. Thanks Kyle!”
9AM - 2PM
368 George W Liles Pkwy, Concord
Banks
“Outstanding service! Thank you Channel! We are relevantly new customers to BOA. We had a few questions/issues with our new account so we scheduled an appointment online with a banker at this location. Luck was with us getting Channel. All issues addressed very professionally but also made us feel so comfortable. Thanks!”
9AM - 12PM
5145 Poplar Tent Rd, Concord
Banks
“The 24-hour ATM does cash and check deposits. The drive-thru has a 9 ft clearance and is kind of narrow, so vans with ladder racks need to be careful. My first time going inside, I had to wait a while, but the customer service was really good.”
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“I have had this bank for 25 yrs even when it was Bank of the Carolinas before taken over by Bank ozk. The employees are the best.They are the whole reason I stay .If you have a problem they are there know who you are and take such good care of you.”