Orvis is a renowned outdoor gear and apparel retailer that consistently delivers an exceptional customer experience. The staff are highly knowledgeable experts in their craft, providing excellent guidance and assistance to customers, whether they are novice or experienced. The store offers a wide selection of high-quality products, including Barbour and Orvis items for both men and women. Customers praise the friendly, helpful, and accommodating nature of the employees, who go above and beyond to ensure customer satisfaction. The store's customer service policy is also commended, with one customer praising the resolution of a product issue. While some customers would like to see a higher ratio of fishing gear to clothing, the store's diverse offerings cater to the diverse needs of its clientele. Overall, Orvis is a trusted destination for outdoor enthusiasts seeking great gear and exceptional service.
Some of the nicest and most helpful staff I've ever had help me when putting together a list of items for my wardrobe. I can't recall their names, but they helped me feel comfortable with my kids being with us while I tried things on and advised me on alternatives. Great experience and worth every penny!
March 2026
Great experience buying a dog bed for my older pup. He was allowed to come in and pick out the bed himself so that we knew we had the right size and one he would actually like. We bought in store and shipped to the house for free.
November 2025
Great gear, better service. The staff are experts in their craft. Excellent experience for us as we learned about fly fishing. David was a huge help. We will be back!
