Spectrum Store
Cell Phone Stores ,
Internet Service Providers
Hours:
5950 Poyner Village Parkway, Raleigh NC 27616
Hours
About Spectrum Store
The Spectrum Store provides services for Internet, Mobile, and Cable TV, including shopping for new products, upgrading services, and handling equipment and billing. Reviews highlight that many employees are knowledgeable, patient, courteous, professional, and helpful. Specific interactions note representatives who were smooth communicators, applied themselves diligently, remained collected under pressure, and worked very hard to fix account problems. Customers report receiving excellent service with smooth communication for mobile and TV troubleshooting, phone setup, and selecting service plans, which are reasons for remaining faithful customers.
However, a common criticism mentions that the store can be very slow, with long wait times due to insufficient staff, leading to customer frustration. The business has acknowledged this feedback. Overall, the store is recognized for its professional and helpful staff, though improvements in wait times are requested.
Most Recent Reviews
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September 2026
I needed new equipment.
Scheduled online, no waiting; new equipment in 1 min.
Shockingly fast!
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September 2026
Emmanuel at the Triangle Town Center location was very helpful in switching over from VzW to Spectrum along with finding a better monthly payment for our cable/internet
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June 2026
Was seeking cell signal booster for my home where I only get 1 bar. The associates didn't even understand what I was inquiring about at first. I was expecting more knowledgeable staff.
More Comments(238)
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