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“Great service at this store. Charisse informed me on great deals for my family. We wanted to add a line for my daughter and she helped with no problem. Thank you, we'll be coming back for that upgrade.”
“Monse was very very helpful and even went the extra mile to help me recover all of my important info from my last device. She was nice and I think she deserves a raise.”
“Thank you Katie for all if your help! You were AMAZING!!! I was going crazy without a phone and you made the process for me so easy! I will be back in a couple of months for my upgrade. Again thank you so much I really appreciate it.”
“Ms. Jessica was amazzzzzing !!!! She went over and beyond. Even though I walked in last minute, she stayed to make sure I were able to purchase my device. She made the entire experience pleasant. I appreciate how attentive and straight forward. Will becoming back for another device in a few.”
“Arsenio provided an exceptional customer service experience. I wasn’t entirely sure which phone was right for me, but instead of rushing me into a decision, he took the time to ask thoughtful questions about how I use my phone and what was most important to me. Through that conversation, he helped me figure out not just what I wanted, but what I actually needed, and I couldn’t be happier with the phone I chose.
He also carefully reviewed my account and explained exactly how upgrading would affect my bill. He went through each change in a way that was easy to understand, answered all of my questions thoroughly, and made sure I was comfortable with everything before moving forward. His patience, professionalism, and attention to detail restored my confidence in my account and made the entire process feel transparent and stress-free.
Arsenio genuinely cared about helping me make the best decision rather than simply making a sale. His knowledge, honesty, and outstanding customer service made this one of the best experiences I’ve had with AT&T. He is a tremendous asset to the company, and I truly appreciate all of his help.”
“This store team was extremely helpful. I needed accessories for my phone and I was shown all the options I had to choose from and given an amazing buy 2 get 1 free promotion. Everyone was so nice and helpful. I will be back for future products and services!”
“Mark Sewell went above and beyond to help us manage through the transition from Verizon. There were some technical (port number) issues on the Verizon side, but Mark was able to herd cats and coordinate with Verizon, T-Mobile , the 4 family members on my plan and folks at the Garner T-Mobile Kiosk to get us transitioned. He accomplished most of this while he was on a PTO vacation! Thanks Mark, for your exceptional commitment to the customer.”
“Juliza ,bri and Josh were great help gave mt friend a new phone and a tablet . I am going to come back for a new phone thank you for the knowledge of the plans I appreciate you guys.love this metro already”
“Ms Octavia, was Amazing she helped my wife port over her phone get a new lines an phones we had an amazing experience if your looking to get new service or phone please go to 6 forks an ask for Ms Octavia ! She is truly amazing”
“Another positive review for Julietta, we picked up two new iPhones, initiated three lines with Cricket (kept one iPhone) and the experience could not have been more pleasant!!!!
So far, the cell service has been on par with AT&T, so absolutely no complaints!”
“Jorge was very helpful with helping me pick out my phone, I am very picky with my chargers he even helped me pick out a longer charger for me and a case to protect my phone! Great customer service!”
“I was with a different provider and came in to switch, I worked with 2 women who were amazing and helpful to my situation. Nes was very clear, and quick to set me up! I would do it again, the process was very easy!”
“Please note i really like ATT and the service we received. We were under the impression we woikd get the same size phone as what we traded and that was not the case. The sales person was very nice but we did not get the correct gigs. We turned in a 256 and was expecting to get the same. But we found once we got home we received 128g which is not sufficient for our needs. We will need to return this phone.”
“Got my phone screen replaced, works perfectly. Jeremy knows his stuff and has great customer service. Good prices as well compared to elsewhere. He cares about what he does.”
“Bacchus was excellent with his knowledge, expertise and customer service! He helped me completely switching my new phone out on two separate occasions! I was very happy switching to AT&T. That experience solidified the whole transition.”
“Aimee was able to help me immediately with zero issues. Adrian & Aimee were both so friendly and welcoming. I will come back to this location if I need any help again and I will be referring this location to my friends and family!!
Aimee thank you so much for your help!!!!”
“The young man “Angelo” who repairs there, in addition to being intelligent and repairing my iPhone, speaks super fluent English and Spanish, I congratulate him on his excellent work!”
“Troy was very very helpful , he even walked with us from station to station to look for a specific case. Best station worker in crabtree I’ve ever incountered with.”
“10/10 recommend! Everyone at this store was so kind. (Owner, woman who checked me in and the man who fixed the phone). They were timely and prompt. They explained what was wrong and what they did to fix my daughter’s phone. Thank you!”
“Damaris was so great excellent customer service she was so helpful ! Great customer service ! Thank you for helping me add a new line with a tablet and $20 credit towards next bill also she helped me trade in our locked device to boost and got a new iPhone 16e!! She was amazing with great discounts and deals and also she included a discounted upgrade for my number ! I couldn’t be more grateful! Thank you !”
“Great people. Had case I needed for Samsung Galaxy s7edge that best and others didn't have...best buy was horrible experience and got no service. No one helped me or asked me for help but pro wireless asked me immediately and was so fast and great cost...”
“Great experience today at this Cricket store! Lizbeth got my new phone all set up and ready to go, and helped me with an adjustment to my plan. She was super patient and answered all my questions. I am a long time Cricket customer and friendly, helpful people in their stores is one reason why. Highly recommend this location!”
“Cory was amazing! He was so nice and picked put multiple cases based on what I requested, he applied my screen protector for me and was just an amazing overall experience would recommend!”
“Fritzy went above and beyond to get me a new phone all set up and copied over. She was kind, knowledgeable, and worked hard to get us what we needed! She did a fantastic job managing quick walkins while updates loaded. Thanks so much!”
“They wouldn’t make an offer on some locked iPhones so don’t take non pay locked devices here multiple other cell stores will work with you but not this one, but they had some great deals on different electronics like a MacBook Air for 150. They were nice and efficient and didn’t waste my time and didn’t berate me. But not a place to sell locked cell phones which is understandable”
“It is a "good like" My only negative post is that I purchased a phone because mine.was broken and I had to pay full price. It wasn't till I got home that I realized it only had 32gb memory!??!? I have to return it now!.what a hassle”
“Customer service is great Regina each visit and she is working, always help me out with my account needs , phone, payments, etc. I recommend metro PCS on south Saunders st. Raleigh”
“These guys are great. I bought a "messy" phone from some shady shop at the interesection of Atlantic and Spring Forest which was only partially setup (they hadn't updated the ROM correctly). Page Plus on hillsborough diagnosed the problem then gave me good options for resolving it on my own, or paying for solution. Thumbs up for that. A yr later when my fam needed an additional phone I went straight to Page Plus since I have high confidence in them.”
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“I went here after a popular place off Oberlin told me it would take two weeks just to open the laptop and let me know if they could fix a broken USB-C port. After I picked my jaw up off the floor, I called CPR phone repair and they took a look at my computer and told me the problem in 90 minutes. While they couldn't complete the repair due to factors beyond their control, they were courteous, honest, and efficient. I will definitely keep them in mind for when I need an electronic repair in the future.”