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“As a Senior, I have difficulty with the phone tw technology to track my online account. The banking teller helping me today went above and beyond to help me. I am so thankful.”
“While Fidelity Bank is known for more personalized service than most banks, Sarah and Sherry and the team in Winston-Salem go the extra mile, no, make that many miles, to ensure a memorable experience. Hands down the best Fidelity branch anywhere.”
“From my first day as a member each person on staff has made me feel welcome and recognized me. April helped me strengthen my credit rating and then purchase a used car.”
“Awesome team this branch has! I have particularly had very nice and courteous experiences with the employees Kim and Zach. They always make my regular stop bys there very pleasant!”
“Everyone in Bank is very nice and helpful and friendly ☺️ general and will talk to you....I would not ?? chance my bank for not because.. you can find good friends like that's.no one nice like them”
“The ladies that work at this bank are exceptional! They always greet you with a smile. I never feel like they're in a rush. I was recently in the hospital and they sent me a Get Well Soon card. These ladies are friendly and engaging and I look forward to seeing them each week.”
“I'm pretty sure I'm spelling her name wrong.Ms. Addy was extremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review.I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind.Anyone can cash a check but very few people can make a visit pleasant.”
“The Bank Staff at Piedmont Federal Bank - 1040 S. Park Boulevard is the best bank staff ever! They have gone above and beyond to assist me ...many times. five stars are not enough for them.....they deserve 5PLUS stars!! I am speaking from experience..as I am 84years old and this is the BEST bank staff I have ever worked with!!!!sending THANKS and best wishes to them for the New Year!”
“The Winston-Salem branch of Charles Schwab has been extremely helpful to our business. My business partner and I decided to open our company’s SEP IRAs at Charles Schwab because we both have Schwab accounts and have been happy with the performance of Schwab and the ease of doing business with them. When we needed to get more employees who qualified for our SEP IRA added, Jesse at the Winston-Salem branch was instrumental in ensuring that we were able to meet the timeframe that we were under to get them added. He had great follow through, contacted us with updates, etc. I would highly recommend Charles Schwab and Jesse at the Winston-Salem branch.”
“Our branch used to be on Reynolda Road in Winston Salem, NC, but has moved to 2095 Peace Haven Road. Regardless, this has always been the bank to go to for friendly service where people remember your name and are eager to help.Highly recommended in every way.”
“All the employees at this location are always so helpful and professional. Whenever I need assistance they are there for us. They provide a tremendous resource to the community. Hats off to everyone there!Virginia HardestyForsyth Seafood Market & Cafe”
“So guys, I recently became a member of First Citizens Bank. My father was the one who recommended it to me & I wasn’t sure what to expect at first. But my experience so far has been nothing short of excellent. From the moment I joined, the staff has been incredibly welcoming and helpful, making the entire process smooth and stress-free. A special shoutout to Sarah and Megan, who went above and beyond to assist me. They were incredibly kind, thoughtful, welcoming, and supportive throughout the entire process. -And apart of the reason I decided to become a member. Their genuine care and professionalism made me feel valued as a customer from day one.
The bank itself offers excellent services, with a user-friendly mobile app and convenient online banking features that make managing my finances a breeze. Knowing that there are dedicated team members like Sarah and Megan available to help gives me even more confidence in my choice to bank here.
I highly recommend first citizens off Peace Haven to anyone looking for exceptional customer service and a truly welcoming experience!”
“I have been a customer/member for a long time. I was blown away by the staff at the Liberty Street branch. Cynthia went above and beyond to take care of me and her coworkers exhibited extreme professionalism and knowledge!!”
“I've never had such personal attention in setting up bank accounts. If their ongoing customer service is anything like it has been joining, I expect nothing but positive experiences ahead.”
“Always been good on getting what I needed done done, very friendly tellers, and what do you expect when you don't keep a eye on your account your gonna get charged a overdraft fee aint their fault its yours so keep a eye on your account”
“Wow! Best banking experience I've ever had and I'm 48. Kiara is absolutely the most informative, thorough, and analytic for what's best for my needs and pretty much blew out of the water, any other banking experience I've ever had for professionality and looking out for what's best for the customer. Thank you very much and when you leave the bank, you should stop at BOBO's (Robinhood Rd) in the next parking lot over by the YMCA. Make sure you get the potato soup! Thank you again Kiara.”
“We were connected to the commercial lending team under American National before the transition. We have enjoyed every interaction with this team. Special thanks to Chris and Christopher, who have been great partners and valuable assets to our business.”
“i saw that someone by the name of Lisa gave this bank a (1) star....and i am not saying that she didn't have a legitimate reason to do so... however, as for me... i moved to winston salem in 2013 and started banking with these folks...and have been in the office a million times...not once have i witnessed a dissatisfied customer or have I myself been mistreated...on the contrary...often times when people walk into the lobby they will greet each other and actually hold a sincere conversation... as for me. i am always cheerfully greeted...(which all businesses should do) and it doesn't feel fake. They are pleasant, always there when they are suppose to be there, courteous, professional, the gentleman that helps me with the loans and customer service has always been exceptional in his work and i have always been super satisfied....i decided to write the review on this bank, because i also have an account at bank of america on stratford rd, next to harris teeter and i recently had a very terrible experience there and it is not the first time. I wrote a one star review for them...and realized that i had never given these folks a 'GOOD REVIEW" AND THAT THEY DESERVED IT.... REGARDING bank of america, i keep that account as a Christmas account for someone....but it is not my business acccount... anyhow...stay away from bank of america and I would use the 1st citizens bank...office on trenwest drive... to me each bank is almost as an independent running business... actually most franchises are that way...and within a business with multi locations...there will be good and bad...(there might be other 1st citizens offices with bad customer service..yet i have a sense that the company has a real culture of customer service, unlike Bank of America, where their culture is mainly of bad customer service) .however....it all comes down to the people at that place.... and the folks at 1st citizens on trenwest drive , have never failed me, so i felt that i wanted to give them 5stars...just because ! .... thanks to all of you at 1st citizens! I appreciate you ! and to all you folks. (stay away from bank of america ! if you value your money! )”
“I had an exceptional experience working with Assistant Branch Manager Tom Powell at State Employees Credit Union in Clemons, NC. Their professionalism, knowledge, and dedication to outstanding customer service truly set them apart. They took the time to understand my needs, answered all my questions with patience and clarity, and made the entire banking process smooth and stress-free. It's rare to find someone who goes above and beyond like they do. I highly recommend visiting this branch and working with Tom Powell you’ll be in great hands!
Thank You so much ?”
“Thank you to Ms Bryanna Johnson (Fin Serv Rep II) and Ms Susan Alley (Sales&Serv Rep III) to treat me such as important eventhough my money is just a little, thank you so much for your treatment without any different.”
“Visited Food Lion. There is a older woman with a low cut hairstyle and she rocks. She talks to my gbaby and he just laughs so much when she speaks to him. She even bought him a cowtale even though I had cash. She has a pleasant personally and always smiles and greets customers. East Winston location is awesome. Thank you guys. Keep up the good work.”
“Overall I had a good experience with Ameris Bank. There were some instances where there wasn't any communication and then all of a sudden, there was an issue, but other than that, they were nice and down to earth and worked with us getting a house.”
“Michael and Donna are a pleasure to work with at this Pinnacle branch and have longstanding relationship with both of them at Pinnacle. I really like the location of this newer branch on Harvey St. Very convenient location and the tellers are very personable as well when using the drive through or stopping by. Never a long wait in my experience.”
9AM - 12PM
3200 Truliant Way, Winston-Salem
Banks
“Mr. Payne was very professional and explained everything so you could understand exactly what was going going. He was patient and answered all my questions. I will use him again and tell others of his services at truliant credit union.”
“Conveniently located downtown on the corner of 2nd street and Main. Street. Has an outside, 24 hour walk up, Atm if you dont have time to go inside. Very open and safe even at night.”
“If you need help at Truist visit this branch and ask/demand to see Ana C. She is understanding, generous, and treats customers like real people. She helped a client of mine deposit a large check needed for his company to make payroll this Friday when other Truist employees couldn't do better than 2 weeks. She made it happen in less than 15 minutes. Couldn't be happier!”
“I had a fantastic experience working with Cindy at SECU on Stratford Rd today! I called with multiple questions about my mortgage account, and she was incredibly patient and thorough. Cindy took the time to explain all the details clearly and made sure I understood everything. Her knowledge and professionalism were outstanding. She even suggested additional resources that could further assist me, which I truly appreciated. Cindy exemplifies excellent customer service—thank you for making a potentially stressful situation feel manageable and informative!”
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“This bank is amazing! Was able to make an account all online. The next day was able to apply for a car loan and got approved the day after! They helped me do it all thru email. I’m so pleased with them :)”