Mobile Phone Accessories in Zebulon, NC

“Christina was phenomenal in spite of literally spending 2 hours on the phone with customer service to handle what should have been a very simple and straightforward phone upgrade with a trade-in. She kept her cool, was kind and courteous, kept me in the loop about the entire situation in spite of how frustrating it was for her, and just generally gave great customer service and attention in spite of the circumstances. Five Stars to this particular store because of Christina, but I don't even know that I'd give Verizon itself a single star because they made that process entirely too complicated for their own people who are on the ground with a customer in their face. Verizon you need to do better. Christina, you rock!”

“I had the absolute pleasure of visiting Cell and Vape recently after getting my Samsung S22 Ultra repaired, and I am beyond impressed with the service I received. From the moment I walked in, I was greeted by a wonderful young gentleman named Sam, who truly made the experience so much better. He was incredibly helpful, friendly, and went above and beyond to address all my concerns.

The repair on my phone was done perfectly, and it was working just as it should. However, I did run into a small issue afterward, but I want to emphasize that this issue wasn’t due to the repair itself. Despite this, they didn’t hesitate to make things right. They offered to refund a portion of my repair cost to compensate for any potential problems that may have occurred, which was incredibly generous and thoughtful of them.

It’s not every day that you encounter a business that genuinely cares about customer satisfaction like this. I truly appreciate how Sam handled everything professionally and with such care. I’ll definitely be recommending Cell and Vape to anyone I know who needs repairs or any other services, they’ve definitely earned a loyal customer in me!

Thank you again! You’ve earned my trust, and I’ll be coming back for all my future needs. Keep up the fantastic work!”

“The employee Noé was very patient with me and personable. I was intimated by the bigger stores in the city I like that this store is slower so I can take time to understand features and services.”

“Had a great experience, convenient location, clean and up to date store layout. Very friendly, no pressure and informative staff that's willing to answer any questions and go above and beyond to ensure satisfaction. Highly recommend and will be back for my next phone purchase.”