“Thank you Katie for all if your help! You were AMAZING!!! I was going crazy without a phone and you made the process for me so easy! I will be back in a couple of months for my upgrade. Again thank you so much I really appreciate it.”
“Helped my mother get her iPhone 12 fixed here, staff was very helpful and quick to respond with phone calls. Service was great I definitely recommend getting your electronics fixed here. They will save you the headache and not break your wallet.”
“Arsenio provided an exceptional customer service experience. I wasn’t entirely sure which phone was right for me, but instead of rushing me into a decision, he took the time to ask thoughtful questions about how I use my phone and what was most important to me. Through that conversation, he helped me figure out not just what I wanted, but what I actually needed, and I couldn’t be happier with the phone I chose.
He also carefully reviewed my account and explained exactly how upgrading would affect my bill. He went through each change in a way that was easy to understand, answered all of my questions thoroughly, and made sure I was comfortable with everything before moving forward. His patience, professionalism, and attention to detail restored my confidence in my account and made the entire process feel transparent and stress-free.
Arsenio genuinely cared about helping me make the best decision rather than simply making a sale. His knowledge, honesty, and outstanding customer service made this one of the best experiences I’ve had with AT&T. He is a tremendous asset to the company, and I truly appreciate all of his help.”
“This store team was extremely helpful. I needed accessories for my phone and I was shown all the options I had to choose from and given an amazing buy 2 get 1 free promotion. Everyone was so nice and helpful. I will be back for future products and services!”
“Another positive review for Julietta, we picked up two new iPhones, initiated three lines with Cricket (kept one iPhone) and the experience could not have been more pleasant!!!!
So far, the cell service has been on par with AT&T, so absolutely no complaints!”
“I was with a different provider and came in to switch, I worked with 2 women who were amazing and helpful to my situation. Nes was very clear, and quick to set me up! I would do it again, the process was very easy!”
“The young man “Angelo” who repairs there, in addition to being intelligent and repairing my iPhone, speaks super fluent English and Spanish, I congratulate him on his excellent work!”
“Please note i really like ATT and the service we received. We were under the impression we woikd get the same size phone as what we traded and that was not the case. The sales person was very nice but we did not get the correct gigs. We turned in a 256 and was expecting to get the same. But we found once we got home we received 128g which is not sufficient for our needs. We will need to return this phone.”
“Troy was very very helpful , he even walked with us from station to station to look for a specific case. Best station worker in crabtree I’ve ever incountered with.”
“Great experience today at this Cricket store! Lizbeth got my new phone all set up and ready to go, and helped me with an adjustment to my plan. She was super patient and answered all my questions. I am a long time Cricket customer and friendly, helpful people in their stores is one reason why. Highly recommend this location!”
“Bacchus was excellent with his knowledge, expertise and customer service! He helped me completely switching my new phone out on two separate occasions! I was very happy switching to AT&T. That experience solidified the whole transition.”
“Aimee was able to help me immediately with zero issues. Adrian & Aimee were both so friendly and welcoming. I will come back to this location if I need any help again and I will be referring this location to my friends and family!!
Aimee thank you so much for your help!!!!”
“Fritzy went above and beyond to get me a new phone all set up and copied over. She was kind, knowledgeable, and worked hard to get us what we needed! She did a fantastic job managing quick walkins while updates loaded. Thanks so much!”
“I had a great experience with Christian! My phone screen was cracked, and he repaired it seamlessly. He was knowledgeable, kind, professional, and very accommodating throughout the entire process. The repair was done well, and I was very happy with the results.
I also want to say that you shouldn't always judge a business based on just a few reviews. Sometimes it's worth taking a chance and giving a business the opportunity to earn your trust. I'm glad I did, and I would definitely recommend NXT Gen Tech Repair (Christian) for phone repairs.”
“Silvia was very helpful. And very knowledgeable about the products being sold. She took her time with setting everything up for me. I will br back and only asking for Silvia”
“Reyna was the best AT&T employee I’ve ever dealt with to buy a phone. Very friendly, knew exactly how to transfer the data and made the process simple and fast. Thank you!”
“Xitlalli was awesome. She presented the services I wanted really well. Very simple and straight to the point. She was very friendly and well versed with the type of services I wanted. Great customer service! 100% satisfaction”
“Day was so help! She helped me figure out an issue with my service. I'm a technical dude but I couldn't solve it myself. She was very knowledgeable and cool. I'm glad this store knows how to hire the right people. I'll be back soon to get the home internet too”
“Had a phone emergency and needed a replacement SIM. Came in on 6/16/26 around opening hours. Didn’t get the name of the agent, but he was quick and helpful.”
“Richie was a great employee to work with he helped my family achieve all their goals at AT&T. Including phone upgrades and other questions which were all answered. Very chill demeanor. He was the only employee on a Sunday afternoon. He should get a raise.
I had PTSD from AT&T stores after two years ago I accidentally messed up my family‘s whole plan and the employee did not help me and made things worse. This helped me to overcome my fear of AT&T stores.”
“At ATT Garry was amazingly kind and very patient with us. His professionalism to go above and beyond was exemplary. His willingness to listen to my concerns and answer all of my many questions right before closing will keep me an ATT Customer a bit longer. Thank you!”
“Took my cracked IPad into this spot not really knowing anything about them!! The guy there working name Ehsan was really help told me I can drop it off and come back and pay. Ali was there when I went in and he was really helpful with the screen protector I purchased also! Great service thank you guys!!”