Verizon in Orange Village provides a reliable experience for customers seeking mobile and internet solutions. Visitors can easily upgrade their phones and access a range of services, including 5G home internet and business needs. While some customers experienced wait times for online orders, the staff is generally praised for being informative and helpful. Customer service representatives, particularly one named Jennifer, have been highlighted for their professionalism and ability to understand customer needs, often resulting in cost savings. Another employee, Tyler, received commendations for his exceptional attentiveness and dedication, resolving ongoing issues with care. Although some customers faced challenges, such as delays in order processing and lack of follow-up communication regarding technical issues, the overall sentiment remains positive. The technical staff is recognized for their effort to assist, even when hardware problems arise. Verizon aims to enhance convenience by allowing customers to schedule appointments online and offering various pickup options for orders. Overall, the store is seen as a trustworthy choice for mobile and internet services, backed by a committed team ready to assist.
I could not write a better review for this store and for Jennifer, who spent hours with us as our advocate and incredible customer service hero.
February 2024
Solid experience upgrading my phone here. Besides waiting a bit because I didn't set an appointment ahead of time, the staff was very informative and helpful.
December 2023
I'm going to give them 4 stars only because I had to wait 2 days for my online order to be processed for pickup. So I had to make two trips to store for pickup. I felt that someone should have been taking care of the online orders since I didn't need to be shown how to operate my phone. Or set it up. I only needed to receive... read full comment
