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“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“The staff went overly above and beyond. They were all so patient and attentive. Made the necessary recommendation and made it happen, which allowed for me to get a new phone. I entered the store upset, exited with a huge smile on my face. So shout out to store# 2VSL, if it wasn't for them I'd be back in the same predicament at some point with the same headache of a phone that I initially had. Signed the lady with the zfold flip with the black screen lol. Aye T-Mobile that phone need not be sold anymore, that's the second one that I went thru in 1 year due to the screen going black, so I'd recommend taking that one off the list of phones yall sell!!! But other than that, thank all that assisted me during my visit at store# 2VSL.”
“this store is amazing. they always try their best even though they don’t do much as corporate they still express friendly customer service to help as much as possible go to twinsburg tmobile”
“I work with Nicky today and she gives you 100% dedication. My husband and I switched to new phones and we are not tech savvy at all. She made this process very easy”
“Been coming to this location for years! And decided to stay here after the two companies merged. Thank you guys for the Sport Drink bottle! And my wife love here umbrella! I love being customer at this location! And they will help you with any type of problem you may have with your service with T-Mobile! ? - Chagrin location Super Bowl, Sunday coming up and thank you! T mobile! MY WIFE and I are going to enjoy this football plate this Super Bowl Sunday!- Thank You!”
“I bought a new iPhone here in 2022 and got exceptional, individualized service. Three years later I needed a tuneup of the phone and went to the Apple Store out in the suburbs — and they declined to help. So I returned to this store and got exactly the assistance I wanted! THANK YOU”
“Janai was so patient, helpful and knowledgeable. Being technology ignorant, I was dreading getting a new phone. But she made it seamless and pain free. Great customer service!”
“Great store located right off the freeway to the right directly across from Golden Gate Shopping Plaza. Friendly customer service and most products in stock and on hand.”
8:30AM - 5:30PM
7257 Formby Dr, Solon
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“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“T-Mobile have many locations in this area and the one closet to me is the store in the Lee-Harvard Shopping centet. I haven't been here in a while and my previous posting was removed about this location. This store is still to me customer friendly and has qualified people to help or assist you with whatever matter you're dealing with concerning T-moble service or products.
Especially to the young man Melvin who was exceptionally patient and knowledgeable in helping us today
Thank you”
“I wanted to share my awesome experience today meeting JARELL. What a nice fellow. Not only did he answer all my questions, he helped me with so many other things I’ve had questions about regarding hotspots, iCloud storage, wireless, Internet, super appreciative of his expertise
.”
“Made an appointment the same day. Got an associate named Mario. He was beyond helpful and friendly. Got all our questions and the situation that we went in for handled quickly and kindly.”
“As an older, less technologically sophisticated member of the public I am reluctant to update my phone. But it was Time the model I wanted could only be delivered and I attempted to Activate the phone by myself. I encountered all kinds of troubles and was very frustrated. I went into the store and worked with Nick who got the phone activated and Randall who fine-tuned the service and plan. They both did extraordinary jobs.
I was very happy.”
“I had an excellent experience with Spectrum thanks to Bruce, who went above and beyond to make the process smooth and efficient. From the moment I arrived, he was incredibly polite, attentive, and genuinely helpful. What I thought would take much longer was completed in no time—Bruce clearly knows what he’s doing and takes pride in his work.
It’s rare to come across someone so professional and customer-focused. If Bruce worked for me, I’d promote him without hesitation. He’s a true asset to Spectrum, and his exceptional service deserves recognition. Highly recommend both Spectrum and Bruce for their outstanding customer care!”
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“After dealing with the incompetence of the employee at the Solon store I made the drive to this store to get my lines figured out. Being a new customer I was ready to return my devices and head back to t mobile until I met with Kevin and Jeremy. They got my lines figured out, discounts applied, and my trade in credits added. Definitely know what they are doing.”