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“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“this store is amazing. they always try their best even though they don’t do much as corporate they still express friendly customer service to help as much as possible go to twinsburg tmobile”
“I had to wipe my old phone and send it back,after receiving a new phone. I was very frustrated trying to do this was halfway done and was stuck. Went to store on Vista Way and Mikey gladly helped me. He calmed me down and walked me thru with him. Done in 15 min.I was very impressed,with him and the store in general.”
“Came in today to turn in my wifi router and get my port out pin. Was assisted by Maya (my apologies if I spelled her name wrong) and she was wonderful! She was able to get ahold of the correct department to get the PIN number. She was very patient and pleasant! 10/10 experience!!”
“I work with Nicky today and she gives you 100% dedication. My husband and I switched to new phones and we are not tech savvy at all. She made this process very easy”
“My rep “MJ” was awesome. Attentive. He did what tech coach told me “only a corporate store can do.” Which was another 30 mins away. He handled my needs meticulously and made sure my phone was active on my way out. Thanks MJ, will be sending any sale that comes my way to you.”
“Janai was so patient, helpful and knowledgeable. Being technology ignorant, I was dreading getting a new phone. But she made it seamless and pain free. Great customer service!”
“Great store located right off the freeway to the right directly across from Golden Gate Shopping Plaza. Friendly customer service and most products in stock and on hand.”
“I just stopped by the office to sort out a billing issue, and I was helped by a wonderful woman named Roxana J.
She assisted me with great kindness and patience, despite my limited English, and she managed to resolve my issue.
Please don’t hesitate to promote her if the opportunity arises, as she knows exactly how to handle customers.
I would have given her 10 stars if I could, just for her.
Thank you again, Roxana J, for your hospitality.
GEA.”
8:30AM - 5:30PM
7257 Formby Dr, Solon
Internet Service Providers
“NIC (Daryl Bunch) is wonderful to work with. Daryl is always quick to help out with updating system information and answering any questions. I highly recommend NIC.”
“Mario at Spectrum gave me a five star experience. He made everything incredibly easy and took all the stress out of it. He is super helpful, genuinely nice and so easy to talk to. He listened to what I actually needed and worked to find the best deal he could for me. I left feeling like I really got taken care of. If you go to Spectrum ask for him!”
“I wanted to share my awesome experience today meeting JARELL. What a nice fellow. Not only did he answer all my questions, he helped me with so many other things I’ve had questions about regarding hotspots, iCloud storage, wireless, Internet, super appreciative of his expertise
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10:00 AM - 8:00 PM
11601 Euclid Ave Ste A, Cleveland
Internet Service Providers
“As an older, less technologically sophisticated member of the public I am reluctant to update my phone. But it was Time the model I wanted could only be delivered and I attempted to Activate the phone by myself. I encountered all kinds of troubles and was very frustrated. I went into the store and worked with Nick who got the phone activated and Randall who fine-tuned the service and plan. They both did extraordinary jobs.
I was very happy.”
“I had an excellent experience with Spectrum thanks to Bruce, who went above and beyond to make the process smooth and efficient. From the moment I arrived, he was incredibly polite, attentive, and genuinely helpful. What I thought would take much longer was completed in no time—Bruce clearly knows what he’s doing and takes pride in his work.
It’s rare to come across someone so professional and customer-focused. If Bruce worked for me, I’d promote him without hesitation. He’s a true asset to Spectrum, and his exceptional service deserves recognition. Highly recommend both Spectrum and Bruce for their outstanding customer care!”
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“The people working here work very knowledgeable and spent a long time helping me with my phone. They were very kind the entire time and never annoyed. I would totally recommend this store to anyone. also shout out to the store in Bainbridge. They didn't have the phone that I wanted
And recommended where I should go.”