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“There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like.”
“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”
“The store is small but very well lit, clean, and organized. We were greeted immediately by both Mike and Neil. Both of whom are very relaxed and friendly but professional.
My daughter was getting her own phone and account. Neil took extremely good care of her. Explained all options available to her in detail. Neil is also over another location of which he kept getting calls but he was able to seamlessly and expediently take care of both at once.
I didn't expect the thoroughness or professionalism we received just based on a previous experience with another Boost location years ago. I expected for them to try and take her for a ride. HOWEVER, THIS WAS NOT THE CASE. We were both treated very well and taken care of. I will definitely be back. If you're in need of a new plan or phone or just tired of your current service, go see. Neil and Mike at this location and from what I understand, boost is surpassing T-Mobile and Verizon anyway right now and they have some pretty good deals.
Thanks guys ?”
“As at the store Macedonia, Ohio and it was a bit complicated to get everything done, but he was patient and worked hard to make everything work. Definitely would recommend”
“Best boost mobile store in the market ..always offers deal and discounts in this location.. services and hospitality establishment make me feel shortcoming..the rep in the store is knowledgeable,humble and courteous in the terms of helping customers regarding their phones and networks issues ..”
“Austin was so helpful! He was patient with us, kind, and got us a better deal than we had hoped for walking in with my daughter’s broken phone. He really took the time to figure out the best solution for us. Thanks so much!”
“Had a great experience at this Verizon location! Mark, the manager, and his new hire Shariq were phenomenal. They were able to assist with a multi step transfer, and multiple new lines.
Even on a weekend holiday, they navigated things smoothly and were able to accommodate every request.
Pricing was on-point, and never felt like I was being swindled for a commission. I will continue to frequent the Verizon: Tanglewood, location for all my needs in the future.”
“Lake iPhone Repair did an amazing job. They ordered my part within a few days and had my screen fixed within 45 minutes. They are so kind and helpful. They have amazing customer service. I am very happy. I will recommend to all my family and friends.”
“My Android phone was completely locked & I did not have a password to unlock it. Mike tried everything & all kinds of passwords to get it unlocked but everything failed. Finally we decided reset to factory defaults was the best thing to do. He was patient & kind as he not only got the phone unlocked but set up all of my new settings! Everything took a long time because we were trying to save all of my photos. As it turned out, I did lose some of my photos, but not my apps or my contacts. He then went to my Bronco with me & got my phone set up. I was back in business. Thank you Mike & Tony for all that you did to get my phone running again!”
“I cracked my phone screen and I was so mad at myself. I called around to several places. I was unimpressed with everyone except for Expo. Chris at Expo was friendly, knowledgeable and explained my options thoroughly so I could make an informed decision. He was careful to let me know the pros and cons. Once I selected an option, he did everything he said he was going to do and did it in a timely fashion. Now my phone is as good as new and if I ever need any phone services, I will definitely be going to Expo!”
“Elliot was AMAZING. We spent 1 hour on the phone with an Att rep and he couldn’t help us AT ALL. We drove past the ATT store and ELLIOTT greeted us with a smile. Told him our situation and he was able to fix the problem in less than 5 minutes! My 75 year old mother with memory loss challenges was so relieved and started singing his praises. GIVE THIS MAN A RAISE!!!”
“My iPhone 11 (don’t judge ?) died on my flight to CLE. I was completely lost. My friend took me to Victra and Duncan was exceptional in getting me transferred to a 16 in one hour. I’m still resetting my logins, etc., but very happy to have made it through. If your phone is acting up - upgrade it soon.”
“Scotty was superb. Lost my phone. He had me in and out in 10 minutes with a new Samsung. Went to other metros and couldn't help because I didn't know my pin.”
“Omggg!! These guys are soo cool !! They helped me with my doubts very patiently and gave me a jaw dropping deal with a gift!! Thanks to Mo and Mike ! You're amazing !!”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I was very happy with the great customer service here. The person helping me and my boyfriend was very friendly and helpful. My boyfriend needed an upgrade from an iPhone 12 Pro Max, and the person was kind enough to walk him through every step of the process. He even helped set up his watch for him. Overall, it was a great experience, and I will definitely be coming back to this location.”
“very recommended, I've had a few screens repaired by them and they do a great job. I've never had any problems afterwards. Great place and great people”
“My wife and I stopped in because my new iPhone wasn’t downloading properly. We got there 10 minutes till closing, but Megan stayed late to help us out. Talk about outstanding service! She was absolutely awesome!!!”
“I came in to fix my broken phone screen and I hate coming to the Verizon store because people are so rude, inattentive and it always takes so long, but Benito helped me out, showed me my options and educated me so well! I don't like technology, but he made me feel a lot better and got me a new galaxy for free! You bet I will be coming here for now on! Him and Connor were so funny! Made the process easier than it's ever been!”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“I've been with T-Mobile for several years now, and I couldn't be happier with their service. From their lightning-fast 5G network to their responsive customer support, T-Mobile has consistently exceeded my expectations. Their plans are competitively priced and offer great value for money. I especially appreciate their commitment to innovation and keeping customers connected wherever they go. Highly recommended for anyone looking for reliable service and excellent coverage!”
9AM - 7:30PM
13545 Euclid Ave, Cleveland
Mobile Phones
“Very good experience as aways. Zach was professional, efficient, and kept me informed of the status of my repair. company had repaired 3 of my phones and I thank them. It's always a pleasure doing business with a company that stands on business.”
“Nick was very helpful he was very knowledgeable about all the products he was with a customer already when I first came in but still acknowledged my presence and helped us get the products we were looking for very easily I would recommend any and everyone come see Bick when they come hey Nick if you're seeing this thank you so much for making this easy!!! You're awesome”
“The staff went overly above and beyond. They were all so patient and attentive. Made the necessary recommendation and made it happen, which allowed for me to get a new phone. I entered the store upset, exited with a huge smile on my face. So shout out to store# 2VSL, if it wasn't for them I'd be back in the same predicament at some point with the same headache of a phone that I initially had. Signed the lady with the zfold flip with the black screen lol. Aye T-Mobile that phone need not be sold anymore, that's the second one that I went thru in 1 year due to the screen going black, so I'd recommend taking that one off the list of phones yall sell!!! But other than that, thank all that assisted me during my visit at store# 2VSL.”
“Definitely the place you need to be if you want to fix or buy a phone he is 100 percent professional and the price is always right.COME SEE THE PRO'S TRUST ME!!”
“My experience with Sales Agent Joe was great..He was helpful and told me if I need help with my new phone to feed free to come back to the store and they would kindly assist me.”
“I would like to leave a review for the Verizon store on Chagrin and Lee.
Majka provided some of the best customer service I have experienced in a very long time. He was incredibly helpful and patient while assisting my children and me with getting new phones. He went above and beyond to make sure we received the best discounts available, even taking the time to go into the system to check exactly what we qualified for and what we did not.
He was beyond helpful, caring, and compassionate, and truly made the entire experience stress-free. He helped us out tremendously, and it honestly meant a lot.
If anyone is eligible for a raise, recognition, or even an employee gift or gift card, Majka absolutely deserves it. He is 1000% one of the best employees Verizon has, and his customer service reflects that.
Thank you for employing such an outstanding team member.
I must also apologize because I know I am not spelling his name right but I’m sure iykyn .”
“Outstanding customer service!! Kuldip is the Best, he helped me when I Really needed it got me in and out in no time !! Best deal possible they listen to your needs and solve your problems!! Don’t go anywhere else for your phone needs Kuldip has you covered 1000%of the time !! Thank you again Brother you are a life saver!!”
“John was amazing. He was professional, polite and very helpful. He not only was patient and kind with me but I witnessed his interactions with several other customers and he was so supportive and helpful. Very impressed with his work ethic, he made the entire experience of purchasing a new phone and setting it up, wonderful.”
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“After dealing with the incompetence of the employee at the Solon store I made the drive to this store to get my lines figured out. Being a new customer I was ready to return my devices and head back to t mobile until I met with Kevin and Jeremy. They got my lines figured out, discounts applied, and my trade in credits added. Definitely know what they are doing.”