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“I had a great experience at the T-Mobile store in Broadview Heights, and a big part of that was thanks to Chris, the manager. From the moment I walked in, he was professional, welcoming, and genuinely focused on helping me find exactly what I needed.
Chris went above and beyond to explain all my options clearly without any pressure, making the whole process smooth and stress-free. You can tell he really knows his stuff and cares about his customers having a good experience. He also made sure everything was set up properly before I left, which I really appreciated.
It’s rare to come across customer service like this these days. If you’re going to the T-Mobile in Broadview Heights, I highly recommend asking for Chris—he’ll take care of you the right way.”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“As at the store Macedonia, Ohio and it was a bit complicated to get everything done, but he was patient and worked hard to make everything work. Definitely would recommend”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I came in to fix my broken phone screen and I hate coming to the Verizon store because people are so rude, inattentive and it always takes so long, but Benito helped me out, showed me my options and educated me so well! I don't like technology, but he made me feel a lot better and got me a new galaxy for free! You bet I will be coming here for now on! Him and Connor were so funny! Made the process easier than it's ever been!”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Louis Lee is the man.
I went in there after spending at least 8 hours on the phones with different AT&T numbers and chats only to be left extremely frustrated after switching 6 lines from T-Mobile to AT&T. I went into the store as a last resort. Should have been my first step.
Louis was eager to help but needed my ID. I was unprepared and did not have it, in my frustration I took out everything on Louis going so far as to swear at him and voice my displeasure in the most unprofessional way. I am embarrassed of my behavior in that moment.
I went home, retrieved my ID, came back and Louis didn't bat an eye. He was ready to help despite my behavior, never so much as a hint of attitude. Solved my problems and got all my numbers moved to the correct phones through a painful 90 minute process.
Props to Louis. If I ever have another issue he'll be the first person I seek out.”
“John was amazing. He was professional, polite and very helpful. He not only was patient and kind with me but I witnessed his interactions with several other customers and he was so supportive and helpful. Very impressed with his work ethic, he made the entire experience of purchasing a new phone and setting it up, wonderful.”
“After getting the run around from another location. Deborah at West Ridgewood location was extremely professional and competent. It's refreshing to encounter someone who likes their job and does it well.
I had to add an image for the post to go through.”
“My experience with Alyssa at Verizon was very good! She was professional! Knowledgeable! Helpful! And answered my questions. It was a
Pleasure to work with her.”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“Burnell provided my dad and myself with a stellar experience overall. His customer service was nonpareil during our transition from our previous provider to Cricket.
Burnell was not only knowledgeable about all in-store products, but provided in-depth info on Cricket (i.e. referral program, insurance, billing, etc). The store was extremely clean and well maintained and stocked. I would definitely recommend this store to any existing or potential Cricket customer.”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“Nicholas was ABSOLUTELY AMAZING! He was very knowledgeable and quick when I asked him about pricing. The only reason I bought so much is because of his sales expertise. Give him a raise and promotion!!!”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“Wonderful service. I switched from android to iPhone. And the guy teached me so well. I appreciate all the help and got iPhone at such an affordable price. Would suggest to everyone.”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
“Walked in there to add a line to my account. The guy at the counter was fantastic didn't try to upsell me didn't try to to persuade me to get a different plan, listened to what I was asking for made it happen It was a great experience. This store I would trust.”
“Nathan's customer service was TOP NOTCH!! ??????
He was EXTREMELY knowledgeable and patient. He was very helpful and attentive to all my service needs. Nathan is a wonderful representation of what excellent customer service should be ALWAYS!! He is definitely one of the reasons why I will continue my business with AT&T!! ?
AT&T Store 7470 Brookpark”
“Im happy I decided to go to Cricket to get new phones and service. Rae wasted no time in making sure he sent me out the door with phones and service and made accommodations based off my situation. He was very pleasant and professional and efficient. I definitely recommend going there. Thanks Rae!!”
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“The staff were friendly, helpful, and knowledgeable about the products in store. I also appreciated that the salespeople weren’t pushy or tried to oversell any of Verizon’s offerings.”