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“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“As at the store Macedonia, Ohio and it was a bit complicated to get everything done, but he was patient and worked hard to make everything work. Definitely would recommend”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“We came in...so tired. Long day...Had an emergency phone situation...Retail Sales Consultant: Gabe! He read our body language well and took care of us with 5 star customer service. No force deals, but just honest strait forward advice, recommendations...Glad we stopped in...”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I went through the process of trading in two phones and upgrading to the new iPhone 17 pro. We worked with Aiden at the Northfield/Macedonia store and he was the most patient and knowledgeable associate! He took his time and also went as far as writing directions down so that we knew what to do setting the phone to its original settings! I would absolutely recommend him at this store or the Brecksville store for your Verizon needs! He was excellent!”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“John was amazing. He was professional, polite and very helpful. He not only was patient and kind with me but I witnessed his interactions with several other customers and he was so supportive and helpful. Very impressed with his work ethic, he made the entire experience of purchasing a new phone and setting it up, wonderful.”
“This is my 2nd visit to this store and the staff is so understanding and courteous! If anyone needs help forget calling customer service! I never get help! Just frustrated! Everyone at this store has explained everything that customer service just rambles so fast and gets upset when you ask to repeat because they are speaking so fast, you can't
understand! I cannot express how impressed & happy I left this store”
“I came into the store with a complicated issue that had to do with transferring my phone lines to another account without losing promotional credits. I had been previously working with different people NOT associated with this location, and was told false and conflicting information at every turn. This became ongoing and so stressful after some time, but coming into this location, Jehyfi completely turned that around for us.
I am SO happy we had Jehyfi helping us. He worked so hard to make sure this issue got resolved and went above and beyond for us. I can't really say enough good things. It's just so clear that he is genuine, knowledgable, and really cares. 10/10 recommend this location, especially working with Jey.”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“Burnell provided my dad and myself with a stellar experience overall. His customer service was nonpareil during our transition from our previous provider to Cricket.
Burnell was not only knowledgeable about all in-store products, but provided in-depth info on Cricket (i.e. referral program, insurance, billing, etc). The store was extremely clean and well maintained and stocked. I would definitely recommend this store to any existing or potential Cricket customer.”
“Went in to boost with my broken phone i accidentally ran over. THANK GOD for crystal for her amazing customer service!!! She was able to get me up and running in no time. She worked her magic and I'm so happy!! If you go to this location. In Parma definitely ask for her!!!!”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“I am embarrassed because I don’t know the staff person’s name who helped me. I arrived on Friday June 26 at around 9:30am. The young man was very helpful in pointing out the different phones and helped me identify a phone that would meet my needs. This staff person took a lot of time walking me through the different aspects of my new phone. I felt very comfortable in my decision to buy this particular phone. Thank you.”
“Staff was super friendly and very helpful. They got me a new phone with a bunch of accessories for under $100; I wasn't even eligible for a free upgrade. They know what they're doing and if there's a way they can save you money, they'll find it. 10/10.”
“I love the service in this store specially after the new management took over the store and they got great people like Riya and Bee who are always smiling wekcoming you making you feel comfortable and the deals they give you are so amazing I could not say no to. They also helped me with the internet it was so cheap when I switched to them. LOVELY PLACE LOVELY PEOPLE EVERYONE SHOULD GO THERE.....”
“Olivia Howard is awesome ! She helped us with a difficult transaction that was my fault and it was on her bday too. Happy bday Olivia! You are an asset to AT &T!”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
“Anna was the rep that helped me. She was awesome, awesome 💯, awesome. The problems I thought were insurmountable, she had them fixed in probably less than 5 minutes. I would recommend her in an instant. I'm very grateful for her help!!”
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“The staff was knowledgeable and friendly. They went the extra mile to search for what I needed and provided a satisfying result. Very nice and accommodating staff. Thanks.”