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“Went in to boost with my broken phone i accidentally ran over. THANK GOD for crystal for her amazing customer service!!! She was able to get me up and running in no time. She worked her magic and I'm so happy!! If you go to this location. In Parma definitely ask for her!!!!”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“We came in...so tired. Long day...Had an emergency phone situation...Retail Sales Consultant: Gabe! He read our body language well and took care of us with 5 star customer service. No force deals, but just honest strait forward advice, recommendations...Glad we stopped in...”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
“These guys were extremely nice and helpful! I went in with an iPhone 7+ that is cracked, and the sound also does not work on it. Even though they unfortunately couldn’t fix the issue (due to it not being a screen/part issue, was a memory board issue and at that point is more worth it to buy a new phone entirely) they seriously tried their absolute hardest! I mean, they were trying for three hours and were also being extremely negotiable throughout. All in all since they couldn’t fix it, I got my money back, but if I ever have future phone issues, I’ll definitely be coming here. Thank you guys so much for all of your helpful efforts!”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“I’ve been with Atnt for years my experience if that location was one of the best I ever had. I had to use that location because my phone wasn’t working properly because my husband had major surgery done at Cleveland clinic and my phone wasn’t working properly. I should’ve gotten an update nine months ago when I was eligible for it, but I didn’t. Candace made it so easy for me to understand all the new iPhones and was patient with me while there was other customers in the store and she was the only sales tech there she handed herself like a pro. I wish we had a tech like that here in Youngstown/Boardman and knew what they were doing like Candace does thank you so very very much way to go Candace.”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“I went to the store to confirm what I received in an email from Verizon. It was confirmed that the deal I thought was too good was correct. I ended up revising my plan and updating all phones. Very pleasantly handled.”
“Really nice and awesome guy who works the store . I bought 3 iPhones there and all were great. Definitely will only use him and would also recommend him to friends and family. Also, he has a lot of deals on new IPhones and bundles for new phones and plans together. Definitely check it out! food is really, really good too.”
10AM - 7:15PM
14057 Lorain Ave, Cleveland
Mobile Phone Accessories
“Zachary Wilson is an incredible asset to ATT! I've been working with my company, ATT Consumer and ATT Business services for 3 months now trying to get my mobile phone number transferred from my company to my personal account. It's been a very frustrating process with many hurdles and obstacles and endless loops back to the starting point. I finally went into the store in Rocky River and fortunately Zachary was working that day. He was able to determine what the issues were and work through them although it wasn't easy and straightforward. His knowledge, patience, determination and desire to satisfy customers are outstanding! He could have very easily given up at any one of the obstacles he encountered but didn't. He went above and beyond to help me both with the transfer and then subsequently with getting my accounts set up and merged. I was ready to give up on ATT but Zachary's efforts made a difference! Thank you Zachary!”
“My husband and I had been instructed to report to the nearest AT@T Corporate store, which for us, was the Strongsville location, to resolve an issue.
We returned two cellphones, which were never activated and received an email stating we owed $700+ and when we called Customer Service we were notified they could not assist and stated we need to seek assistance at a corporate store location.
We arrived at the Strongsville location late this morning and sat down with Cristaly Martinez, Strongsville site Store Manager. We explained the backstory and timeline to Ms. Martinez who listened patiently and was diligent gathering information. Her professionalism is truly a credit to AT@T. She handled our concerns in a positive manner and successfully resolved our issue, which was a bit complex due to an error by the AT&T device return location in Dallas, TX which resulted in an erroroneous billing.
We would like to sincerely thank Ms. Martinez for her outstanding customer service. It is because of this positive experience and successful resolution facilitated by Ms. Martinez that we continue to remain AT&T customers (recently switched from Verizon, after 21 years, in December 2025).”
“Wow what can I say amazing service! I got my 11promax fixed a month ago the screen went out for some reason so I went in yesterday and they fixed it for free they said they warranty all there products and services and since I didn’t drop my phone or crack it it was still under warranty. I’m am so grateful for tones wireless they are absolutely awesome! Thank you Tones wireless”
“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”
“My experience with Alyssa at Verizon was very good! She was professional! Knowledgeable! Helpful! And answered my questions. It was a
Pleasure to work with her.”
“The staff were friendly, helpful, and knowledgeable about the products in store. I also appreciated that the salespeople weren’t pushy or tried to oversell any of Verizon’s offerings.”
“I had a great experience at the T-Mobile store in Broadview Heights, and a big part of that was thanks to Chris, the manager. From the moment I walked in, he was professional, welcoming, and genuinely focused on helping me find exactly what I needed.
Chris went above and beyond to explain all my options clearly without any pressure, making the whole process smooth and stress-free. You can tell he really knows his stuff and cares about his customers having a good experience. He also made sure everything was set up properly before I left, which I really appreciated.
It’s rare to come across customer service like this these days. If you’re going to the T-Mobile in Broadview Heights, I highly recommend asking for Chris—he’ll take care of you the right way.”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“I had an issue caused by MetroPCS via shipping (UPS). I purchased service through MetroPCS which included a new phone. That phone was not delivered to my address. It has been since December 31 in which I paid for a full month of service. It is January 23 and still no phone. I’ve contacted MetroPCS a dozen times to which agents said they’d contact me back in 24 hours with no answer ever coming. I finally got someone from Metro via their Facebook page, but they still require 8-10 business days to investigate the package. Metro deactivated my current and only phone line that I run my business from. Michael at the Lakewood store helped me more than the agent on the phone I was also speaking with. Due to his service and position within the company he was able to contact a higher up in the company who walked me through regaining service on my phone, albeit with Metro instead of my former service provider. I thank Michael for all his help untie over hour plus I was in his store. He has a new customer due to his patience and kindness to me. I highly recommend you visit his store for all your connectivity needs.”
“I am embarrassed because I don’t know the staff person’s name who helped me. I arrived on Friday June 26 at around 9:30am. The young man was very helpful in pointing out the different phones and helped me identify a phone that would meet my needs. This staff person took a lot of time walking me through the different aspects of my new phone. I felt very comfortable in my decision to buy this particular phone. Thank you.”
“I visited this location recently to upgrade my old phone and was helped by Katherine. Katherine was very friendly and gladly answered any questions I had as this was my first time upgrading a phone. She greeted me as soon as I entered the store and she got me in and out in a timely fashion. I definitely can't recommend this location enough. Service was great.”
“Staff was super friendly and very helpful. They got me a new phone with a bunch of accessories for under $100; I wasn't even eligible for a free upgrade. They know what they're doing and if there's a way they can save you money, they'll find it. 10/10.”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
“Devon helped me upgrade my cell phone with the absolute quickest and most efficient service that I have ever received at a phone store before (including other ATT locations). He answered all of my questions and was very kind to my young son who had a few questions of his own.”
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“This is my 2nd visit to this store and the staff is so understanding and courteous! If anyone needs help forget calling customer service! I never get help! Just frustrated! Everyone at this store has explained everything that customer service just rambles so fast and gets upset when you ask to repeat because they are speaking so fast, you can't
understand! I cannot express how impressed & happy I left this store”