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“Edit: The manager for the digital support contacted me and she was so pleasant to work with and helped me get access to my account.
Leaving off one star due to the interactions I had with other employees previously who did not seem to want to help or care.
One of the worst banks I’ve ever dealt with. This is the second time my FFCU app will not work and I cannot even log in online to pay my auto loan. If you call and have them do it over the phone it’s an extra $5.95 charge?? How am I getting punished for your platforms not working? I called and was put on a long hold to speak with the digital support department or whatever they call it. Called back and nobody even answered. I highly suggest not to have a loan through this place.”
“Highly recommend Cummings Mortgage for all your home buying needs. Very professional, down to earth people and willing to answer any question you may have. Thank you again Tony for making our dream possible of home ownership. A+++”
“If you are heading west on 163 the little spot you get to turn right into the lot has little breathing room and should be widened. Far too sharp!Otherwise i was pleased with the service i received. Friendly staff knew people's names and that goes a long way to me.”
“This bank sticks to the commitments it makes! Mike has been great to work with and very communicative, I look forward to many years of great service!! Local community banks are the way to go for sure.”
“I have a rv loan with vacationland , I had to refinance and shelly at the huron location was:super friendly, very knowledgeable and shared her knowledge on credit to us. Thank you”
“I never believed it works this way,I was very doubtful about Bitcoin mining trading ,I decided to risk $500 with Mrs Kimberly Louis ways, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong with my first trade and I'm so happy today,so I'm recommending her to everyone of you to invest with her and testify like me. You can get in touch with her Contact now on”
“This is my new bank. I’m electronically challenged but the staff here makes that a “non-issue”. If i need assistance, don’t understand something or just want some information, all of them go out of their way to be as helpful as possible.”
“Robert, a teller at this bank is seriously the nicest guy in the world. Every time I walk in there (which I honestly hate banks and avoid interactions with people there) he is a bright beam of light fixing all my problems! The manager of this branch is also a very calm intelligent leader and you can tell the entire place is great at caring for their clients. Thank you! ?”
“I’ve had nothing but 100% positive experiences from KeyBank. They are extremely reasonable with any situation,
Some people shouldn’t be allowed to have a bank account SMH some of these reviews clearly represent that type of clientele that shouldn’t have a bank account”
“Always wonderful experience anytime I have to go to the branch. Kelci is my go to she is always courteous and always goes above and beyond to help me with answering questions or concerns I have with my account!”
“Nice looking newly built in 2017 bank. Moved from old Perkins Ave location too here. Much more convenient location for entering and exiting parking lot. With a stoplight on the corner makes this location safer to come out in traffic. A huge improvement for this location.”
“There's a new manager who is absolutely amazing at knowing what to do to help with the customer! I took my granddaughter to get help with fraud on her account and she immediately took us to her office to get everything taken care of! She was VERY professional and friendly. She was very knowledgeable and made sure we had everything done before leaving the bank.”
“I was disappointed to learn today that First National Bank does not follow the industry standard of crediting a customer’s account upon receipt of a wire transfer. Instead, the funds are not made available until the end of the business day—or effectively, the next business day.
Fortunately, my Arizona bank was able to step in and assist with a local financial commitment in Port Clinton that I had intended to fulfill using funds from my First National Bank account.
That said, I remain very pleased with the other services provided by the bank and especially appreciate the professionalism and helpfulness of the teller personnel.”
“(Translated by Google) Thanks to Emily S. helping me deal with my account problems, as a foreigner it’s happy to meet her at 53 bank! Really friendly and always try her best to solve my problem!Especially I'm out side the states she still try to help me!If any international student who work in Cedar point that want to open an account, here it is!Super recommended Emily is very kind! Very patient to help you open an account and handle anything!(Original)Thanks to Emily S. helping me deal with my account problems, as a foreigner it’s happy to met her at 53 bank! Really friendly and always try her best to solve my problem!Especially I’m out side the states she still try to help me!If any international student who work in Cedar point that want to open an account, here it is!超推Emily 人很好親切！ 很有耐心的幫你開戶處理任何事情！”
“Update: We did indeed work through the issue together, and the problem was solved promptly. Thanks for being so friendly and helpful when I called. My only remaining complaint is that the online services are so lacking. I would encourage anyone who prefers to do business over the phone to consider Civista, and those that prefer to do business online to consider other options.
Original:
My mortgage payment was drafted successfully when due, but it was returned because Civista didn't give my bank any information about where the money was going, so the transfer seemed like fraud. I received no notification from Civista until I got the 'overdue' notice and a late fee had already been applied. Although it took some persistence, the chat people were able to help me push the payment through, (the second try didn't work) but the only way to talk to someone about the late fee is by phone, which is not a good method for me. I expect any modern business to have, at least, an email address.
I recognize that the experience could have been much worse, but I also would not have taken the mortgage with Civista if I had expected this experience.”
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“All of the employees have been courteous and helpful. Stephanie Matthias has been extremely helpful. Stephanie’s willingness to help and excellent knowledge of the banks systems and processes made our challenging transactions effortless. Well done! Thank you!”