Victra is a Verizon Authorized Retailer located in Chagrin Falls, OH, dedicated to providing an excellent experience for its customers. The store features knowledgeable and friendly consultants who assist guests with a wide range of wireless devices, including phones, tablets, and accessories. Customers consistently praise the staff for their helpfulness and professionalism. Many reviews highlight specific employees, such as Nick, Jason, Marc, and Duncan, who provided exceptional service without pressure or upselling. Customers appreciate the time taken to understand their needs and the efficient service they receive. The store manager is noted for being pleasant and accommodating, even handling difficult situations with grace. Overall, Victra aims to connect technology to life in a trustworthy and enjoyable manner, ensuring customers leave satisfied with their choices and savings.
Nick was so helpful and I really appreciated his patience with figuring out the best options that would work for me!
June 2025
My iPhone 11 (don’t judge 😂) died on my flight to CLE. I was completely lost. My friend took me to Victra and Duncan was exceptional in getting me transferred to a 16 in one hour. I’m still resetting my logins, etc., but very happy to have made it through. If your phone is acting up - upgrade it soon.
June 2025
Salesman Mark provided excellent service and extremely knowledgeable.
