These reviews highlight the excellent customer service at Jos A. Bank, especially at the Kenwood location. Customers praise staff members like Leni, Bob, Charleeta, Michael, and Mike Jarman for being friendly, knowledgeable, and going above and beyond to help with suits, tuxedos, and accessories. Many appreciate the personalized assistance, whether for weddings, interviews, or sales events. Despite some mixed experiences, the overall impression is that the staff provides great service, making customers feel valued and confident in their purchases. The positive experiences encourage customers to return and recommend the store to others.
Personal service! Really taking the time to work with me and help me. A real menswear store -- not a department store section. Best assistance I've had anywhere in a long long time. Excellent stock.
October 2026
Lawrence and Destiny helped me get fitted and find a shirt. They were both very helpful and friendly.
October 2026
I was there to buy a new suit for a wedding. We worked with Michael and he was very knowledgeable and helpful. I was a great experience.
