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“Ty was exceptionally kind, informative, and demonstrated care. He is in the Northbend Rd/Cheviot location and is the sole reason we left T-Mobile. The Verizon perks, price, nor 5g coverage is better. But the service from staff and online support is. The plan price and options are equivalent to competitors. Although we are still working through some transfer and billing issues I trust Ty will get them resolved. The new phone trade in promotions are 2 thumbs up. Not only was Ty positive, low pressure, and knowledgeable he smiled despite being required to work in the hot store with no air conditioning. It was 98 degrees in the city and inside the store 88 degrees. The store lacks presentation and frills but you can tell Ty cares and works with what he has. I'm looking forward to the new experience because Ty cares about the Verizon customers, his job, and the company brand. Ty deserves a big raise and thank you. I recommend.”
“I’d like to give a shout out to Hayden Bradley for his excellent customer service. He juggled a couple of customers with ease and professionalism. He is very knowledgeable along with being very friendly and patient with all of our questions. Thank you Hayden!!”
“I came in for help dealing with a stressful situation with my phone. Andrew was extremely helpful and knowledgeable. His customer service was top-notch and he helped make everything hassle-free. If I ever need anything else, this will definitely be the place I go to do it.”
“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“The ladies were very helpful and knowledgeable. Even upgraded my case since the didn’t have the same one for no extra. Would highly recommend
I broke my screen protector again and they were great super helpful”
“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“Always an experience that reveals new opportunities. Staff was helpful in managing our FAMILY group. More to follow. Some difficulty in desired inventory of complete color offerings. Waiting for Teal availability!”
“I had a wonderful experience today Khaled was really nice, I bought a phone from best buy went to Metro to get the service turn on he did a wonderful job very polite nice and patient on Springdale rd”
“Tyler was great. The other manager Adam came in and also began assisting other customers who were waiting. They both were outstanding and work great as a team. Tyler went above and beyond to get me the best price and deal. Gave me a great phone and I left that store feeling comfortable and beyond the excited ?”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
10AM - 7PM
3880 Paxton Ave Suite H, Cincinnati
Mobile Phones
“Tech was prompt and polite had everything done efficiently. I was really impressed with the hole service and process. Wish more things when as smooth as this transaction.”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Ms. Trish on Galbraith rd at metro is an amazing customer service provider. She went above and beyond to help lower my bill. She did more than lower it she saved me tones of money! She was sweet and very respectful !!!!!!”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“Christian and Nick were amazing. They were busy when we went in there and a new guy kept asking questions and they were super professional and quick about it all.”
“I was able to sell my old iPhone 8 for cash. Service was very friendly and transaction was quick and easy. They have a lot of product, I even noticed LV Apple Watch bands!”
“Ryan Kindly Took My Initial Call And Set Me Up..... John Was Friendly & Professional & Resolved My Issue With Ease!! This Location Comes HIGHLY Recommended
Thanks Ryan & John For All Your Help”
“Very efficient and friendly. My phone was fixed in less than 10 minutes!!!!! Even called and got an appt the same day!!! I’m beyond grateful and 100% satisfied with the service I received.”
10AM - 7PM
9804 Colerain Ave, Cincinnati
Mobile Phones
“Mayilin is awesome...helped me with my Android phone issues...purchased a new Motorola...she is very knowledgeable and took the time to help since I am not very tech savvy... highly recommend her!”
“Moe was extremely informative and helpful,.. he helped me to switch over to T-Mobile because they are giving away some extremely nice phones for people that switch from Metro to T-Mobile, he assisted me through the entire process”
“Donald and Cam’s customer support was top tier! I appreciate how knowledgeable they are around ATT policies and procedures, guiding me through the phone upgrade process seamlessly. Thank you!!”
10AM - 7PM
4073 E Galbraith Rd, Cincinnati
Mobile Phones
“I’ve been a cricket member since 2004 Today I received THEE BEST Customer service EVER By Mr Neyef! He listened well and and worked quickly and suggested better options than I could ever imagine! Go see him!!”
“Kiara is the best sales associate at the store and I have been to a couple locations she is nice helpful and goes over and beyond to help her customers I highly recommend to go to her store”
“I had a fantastic experience at the Boost Mobile store! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan and phone for my needs. The store was clean, well-organized, and had a great selection of devices. I highly recommend this Boost Mobile store to anyone looking for excellent service and value!”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati
Mobile Phones
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
10AM - 7PM
500 Ohio Pike, Cincinnati
Mobile Phones
“Andres helped us port over over from T-Mobile. We had a nightmare experience the first time we tried. Andres made it very smooth and easy this time. Very wonderful service.”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
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“I went to Verizon to buy a new Apple Watch. Christian helped me and was nothing short of fantastic. He was kind, funny, and extremely helpful. Any time I need to go to Verizon in the future, I will be back at this location because of Christian!”