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“Extremely knowledgeable and a quick turnaround! Awesome customer service. Made sure I was taken care of and happy with my PS5 HDMI repair. Would definitely send anyone here and would recommend this place to anyone! Thank you!”
“I came here because I dropped my phone into a body of water. It’s here and the only took 15 minutes. I really like the service and I’ll definitely come back.”
“i came here because my ex bf stole my phone, long story short Bret helped me come up with a solution and it was taken care of within 10 minutes or less. he is amazing and very good with the customers, 11/10. give bro a raise fr”
“I am not good with newer tech. Jackson & Jared were Extremely helpful in setting up my new phone, and my Military discount. Very Professional, Knowledgeable and Courteous staff members. Thank You So Much.”
“Stafa is a true customer service superstar. He went above and beyond to resolve every issue I had with professionalism, patience, and genuine care. His dedication turned what could have been a frustrating experience into an outstanding one. Thank you, Stafa, for everything you do to make Verizon customers feel valued and appreciated. Verizon is fortunate to have someone like you on its team. Blessings!”
“What a pleasure these guys are to deal with! I try to solve my own problems, but when I fail and have to have help, this is the only store I’ll go to. They never make me feel bad for asking for help, no matter the problem. They’re always upbeat and friendly while they help me out. Michael even stayed late to finish up helping me make the transfer on my new phone. Kudos to the management here for hiring such a great team!”
“Kristof was excellent in getting us new phones and transferred from AT&T. He was knowledgeable and very diligent in getting information from them to get us up and running. Highly recommend.”
“Sabrina was really nice and helpful she was patient and kind and was very funny and I look forward to doing business again with her definitely a good asset to the company 😀”
“Stopped in today in capacity of a rideshare driver just trying to help an elderly rider that got a new phone from somewhere but didnt know she needed a new charging block. Got incredible Good Samaritan help from a AT&T member today for this rider. Together we really made a positive impact on her day/week. It was a small simple gesture to most but monumental for her. Thank you for your help today Sir! You know who you are... plus in my excitement to help I didnt catch your name! But thank you for your kindness! Highly recommend this location for your cellular needs! They also have atleast 1 great human! And I'm sure they have others.”
“I love miss Elise , she gets things right , also she is adiment to get things fixed .I have been doing business with this store for about 7 1/2 years .I don't think I will ever leave her store.
Thanks for everything you have done for me and my family.
Ron Coldiron”
10AM - 7PM
3880 Paxton Ave Suite H, Cincinnati
Mobile Phones
“Tech was prompt and polite had everything done efficiently. I was really impressed with the hole service and process. Wish more things when as smooth as this transaction.”
10AM - 8PM
8460 US-42 K, Florence
Mobile Phones
“Hey Guys!!
To all concerned if you need a phone.
Need any assistance/ advice go to Boost Mobile.Jock will be there..And absolutely the nicest and knowledgeable Manager you will ever come in contact with.
I had my new phone i bought at a different place. That they could not correct. Jock fixed it and got me back on my pages i thought was lost forever… Get your new phone and any phone service with him.”
“I can’t say enough good things about Phone Masters and Sam, the owner. I was in a desperate situation with my wife’s phone after it suffered water damage, and Sam went above and beyond to help me. He actually came in after a storm to take care of me when I really needed it.
From the moment I arrived, Sam was incredibly kind, honest, and professional. He showed me exactly what he was doing throughout the repair, explained everything clearly, and never tried to upsell me or make the problem seem worse than it was. It’s rare to find someone who combines this level of technical expertise with such genuine honesty and customer service.
He fixed the phone quickly and professionally, and the price was extremely fair. I walked in stressed and expecting the worst and left feeling like I had found someone I can genuinely trust.
Phone Masters has absolutely earned my future business. Whether I need a repair, service, or a new phone, this is where I’ll be going from now on. I wouldn’t hesitate to recommend Sam and Phone Masters to friends, family, or anyone looking for honest, knowledgeable, and genuinely exceptional service. Five stars without hesitation.”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Paige is absolutely AMAZING at her job and she is very knowledgeable about phones, she’s helped me countless times now, I haven’t dealt with a more pleasant person in technology.”
“Jack was wonderful. He helped me get a replacement phone and even sat on Customer service with me for an hour to fully resolve our issues. I highly recommend Jack for anyone who is looking to get great customer care and great deals on phones.”
“We went to the Att store on Wilson Road in Highland Heights Ky. We couldn’t have been more pleased with this store. We waited on immediately. The employees were very knowledgeable, very friendly and very helpful. We’re looking forward to working with them in the future. Thank you!!!”
10AM - 7PM
1531 Linn St, Cincinnati
Mobile Phones
10AM - 7PM
1709 Monmouth Street, Newport
Mobile Phones
“Heather was very helpful with helping me clear out the mess on my Motorola phone.
Greatly appreciate reps that take time to help customers to understand a few things.
Thanks again”
“Very efficient and friendly. My phone was fixed in less than 10 minutes!!!!! Even called and got an appt the same day!!! I’m beyond grateful and 100% satisfied with the service I received.”
“John did a great job of helping us pick out phones that will meet all of our needs and fits our style. He also made great suggestions on additional products and services without being pushy. He helped me understand the charges and benefits of switching. Two thumbs up for John for making an experience that can be pretty boring fun and enjoyable!”
“Carla was amazing stayed to make sure my son’s phone was fully activated and working properly!! We came in last minute and she was so bubbly and fun!!! She didn’t waste no time and was very professional!!! Will be back to add the other phone and iPad to account thx Carla we need move amazing people like you in the world”
9AM - 9PM
8741 US-42, Florence
Mobile Phones
“I recently received a phone replacement. After activating the new phone, I wasn't able to access two important applications. I visited the Union, KY Verizon store and had the great fortune of asking Ed if he could help. It was complicated, but Ed was persistent and stuck with solving the issues. Ed, you're a genius and I can't thank you enough!”
“When coming into this booth store, all my boost. Customer service needs are always met and met with a wonderful smile from an employee. Mr. David, who always is available to show me all the different things that are available here with Boost Mobile. It's been about 2 years now and each time it's the same service, very happy with boost.”
“Heather is very knowledgeable of any devices that are new. Was a smooth transaction to upgrade my phone and transfer all my information from my older device. She is patient and willing to answer any silly questions I had. Thanks again!”
“The service is more than great! I've been there today and Zak got me together. They help you out with everything u need. I just bought a phone and a watch from them and the prices are more than perfect. Thanks to my boy Zak. I highly recommend you to give it a try!”
“I came here with a problem with my phone, and he resolved it for me. I currently use T-Mobile, but I’m thinking of switching to Boost Mobile because I like the customer
service here.”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“I was in this store looking to maybe trade up my phone and what my options were going to be. Dude in the store was super helpful. Great conversation while he helped me decide. Not sure of his name but it was today 3/20/26”
“My wife and I were helped by Logan. He was super helpful, knowledgeable and sincere while assisting us with our upgrades. I recommend Logan for your next visit.”
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“It was great working with Stephen! He went above and beyond to make sure all issues were resolved despite store closing hours. That’s truly someone dedicated to customer satisfaction! Highly recommend.”