Verizon offers mobile, 5G home internet, and business services, with stores like the one in Cincinnati providing options for in-store appointments, online orders, and pick-up. Many customers report positive in-store experiences, describing representatives as professional, patient, kind, knowledgeable, and helpful. Specific staff members are noted for going above and beyond, explaining options thoroughly, assisting with promotions, and providing excellent customer service that encourages customers to return. The company offers great deals and holiday promotions. However, some experiences are mixed. While store service is often praised, other aspects receive criticism. Some customers report very questionable service lately, citing issues with the 5G conversion and updating towers. Additionally, reaching customer service or technical support by phone can be difficult. There can also be frustrations with product availability, such as having to wait weeks for a phone. Despite these network and support challenges, the helpful in-store staff frequently provide a good and valuable experience.
not really helpful i felt like the communication was rushed and not thorough even though the store wasn't busy
July 2026
Alex assisted us in changing our phone carrier to verizon, as well as adding a smartphone and tablet. She is very knowledgeable and extremely helpful. I will be requesting her (if she is available) for any future visits.
June 2026
I was greeted immediately once I walked into the store. John and Andrew was fantastic answering all my questions regarding service,, Different kind of phones along with breaking down bill payments
