Verizon's Cincinnati store is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and attentive team, with staff members like JT and Andrew standing out for their helpfulness and professionalism. JT was recognized for his patience and expertise when assisting customers with upgrading their phones, while Andrew demonstrated a strong commitment to customer care, often recalling past purchases and making clients feel valued. Customers have experienced seamless service when purchasing new phones for personal or business use, noting that Andrew’s personal attention makes them feel like VIPs. The store’s staff go beyond expectations, offering personalized guidance, especially during special sales events like Black Friday, where they help customers find the best deals and accessories for their children. The store also excels in convenience options, including online ordering with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The manager, Andy, is commended for his proactive approach in resolving issues, such as correcting order problems and offering better discounts. Overall, the store maintains strong relationships with customers, who value the great reception, genuine care, and personalized service that make their shopping experience feel special and trustworthy.
While at the store the sales assistant Cole was very helpful and patient. I always dread going to change phones but Cole made the trip a lot more pleasant and enjoyable. Shout out to the manger Andy who also took time to come over and help us out and explain some things to us. Thanks guys.
August 2024
Thank you Jake for taking care of us, I appreciate your time, professionalism and explanations!
March 2024
Clean facilities. Very helpful getting my new phone and getting it set up.
