Verizon's Cincinnati store is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and attentive team, with staff members like JT and Andrew standing out for their helpfulness and professionalism. JT was recognized for his patience and expertise when assisting customers with upgrading their phones, while Andrew demonstrated a strong commitment to customer care, often recalling past purchases and making clients feel valued. Customers have experienced seamless service when purchasing new phones for personal or business use, noting that Andrew’s personal attention makes them feel like VIPs. The store’s staff go beyond expectations, offering personalized guidance, especially during special sales events like Black Friday, where they help customers find the best deals and accessories for their children. The store also excels in convenience options, including online ordering with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The manager, Andy, is commended for his proactive approach in resolving issues, such as correcting order problems and offering better discounts. Overall, the store maintains strong relationships with customers, who value the great reception, genuine care, and personalized service that make their shopping experience feel special and trustworthy.
Andy was outstanding at helping me to understand the complications on my phone. He was so good at explaining everything and was able to correct all the problems. Alyssa took over when Andy had to leave and was just as helpful with everything. I highly recommend both of them!!
February 2026
My new address is 6263 Beechmont Ave Cincinnati, Ohio 45230
January 2026
A HUGE thank you to Jeff Shepherd for all his help today! He went above and beyond to help us upgrade our phones and home internet. An all around great experience today, I highly recommend this Verizon location. Thank you Jeff!
