Verizon's store in Cincinnati offers a wide range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store for assistance or conveniently schedule appointments and place online orders for pickup or delivery. The staff at this location is generally praised for their helpfulness, with many customers noting their dedication to providing detailed assistance, even on tasks that do not earn them commission. While some reviews mention inconsistent experiences, with varying levels of staff knowledge, the majority highlight positive interactions, especially with specific employees. One standout employee received commendation for his polite and informative guidance. However, there are concerns about management practices, particularly regarding how feedback is given in front of customers. Overall, the Eastgate location is recognized as a great option, especially compared to other Verizon stores in the area, making it worth the drive for customers seeking reliable service.
Eban was super nice! He explained everything to us very well and was patient eith all my questions. He got us a great deal on a new phone and a new ipad and watch for free based on a promotion on my account :D
W eban give him a raise!!!!
May 2026
Our experience with Verizon online ordering was an absolute nightmare. Jason Fuller at this location was truly a magician with how he handled it and fixed all of the issues we had. We are so grateful!
April 2026
Jackson here was super helpful when I just returned my old phone - to the store.
Thanks for being so friendly & outgoing! He helped me & made me feel comfortable like he wanted to help us.
