Spectrum Store in Cleveland, OH offers a range of services including broadband Internet, Mobile, and Cable TV. Customers appreciate the store for its helpful and knowledgeable staff, especially highlighting employees like Logan, who provided exceptional assistance with account issues and equipment setup. Many reviews mention that when services are working well, Spectrum’s Internet and TV deliver good value and reliable performance. However, some customers have experienced challenges with customer service, particularly during address changes, billing, and equipment delivery. These situations often involved delays, incorrect bills, and difficulties in resolving issues over the phone or chat. Despite these frustrations, staff at the store, such as Jasmine and others, are praised for their efforts to assist customers, return equipment, and find the best solutions. One customer noted that although customer service can be inconsistent, employees who go the extra mile, like Logan, make a positive difference. Overall, Spectrum Store in Cleveland is seen as a helpful local resource for internet, mobile, and cable services, with staff that can be courteous, thorough, and willing to troubleshoot issues, even if the company's overall customer support sometimes falls short.
It was a speedy process. They took care of me. A BIG improvement in customer service.
January 2026
Best customer service, help, and overall satisfaction we've ever had at a cell phone store. Tonya has assisted us a few times and wanted to say thanks! Spectrum has an awesome employee!
