The Ritz-Carlton in Cleveland offers a luxurious and memorable experience for all guests. Visitors consistently praise the attentive and courteous staff, who greet everyone like royalty and provide exceptional service. From smooth check-in to helpful assistance, the staff makes guests feel welcomed and valued. The hotel boasts spacious, immaculate rooms with beautiful views of downtown Cleveland, creating a stunning setting for any stay. Many reviews highlight the in-room dining as prompt and satisfying, while the amenities such as the gym and sauna add to the comfort and relaxation. Guests often mention the hotel’s excellent hospitality, especially when celebrating special occasions like birthdays, where personalized touches and warm wishes make the experience unforgettable. The hotel is also praised for being family-friendly, with staff showing particular kindness and attention to traveling with young children and pets, making every member of the family feel special. The location is convenient, close to activities like casinos, historic sites, and downtown entertainment, with easy access to public transportation and walkable surroundings. Overall, The Ritz-Carlton Cleveland stands out for its professional, friendly staff, clean and spacious rooms, beautiful views, and thoughtful amenities. Whether for a wedding, a family vacation, or a special celebration, it is recognized as a top choice for a luxurious and hospitable stay in Cleveland.
It is a gorgeous building! Spiral staircase. Stunning carpet. I loved it. Beautiful lobby. I wish I took more photos.
April 2026
My first time at a Ritz-Carlton and it totally lived up to the reputation! Staff was the kindest I have ever encountered in a hotel—Emilia in particular was so friendly and went out of her way to wish me well when she learned the reason for my stay. Definitely a worthwhile place if it's in your budget.
March 2026
Fantastic service with happy kind staff throughout the hotel. Modern up to date rooms. Fine linens and bathrooms. Exactly what is expected from the Ritz-Carlton. Stayed here 5 nights and it was 5/5 stars with an A+ rating. Nightly turn-down service is a treat.
