The Westin Cleveland Downtown offers a convenient and well-located stay near downtown Cleveland, with easy access to restaurants, sports stadiums, and The Flats. Guests appreciate the friendly and professional staff, with some highlighting standout employees who are welcoming, helpful, and attentive, such as front desk personnel and lobby staff. The rooms are generally described as nice, spacious, and featuring good views of Lake Erie, downtown Cleveland, or the Cleveland Guardians stadium. Many guests enjoy the large rooms, plenty of hot water, and decent pressure, making for a comfortable stay. However, there are some mixed experiences regarding service. While some guests praise the friendliness of staff and overall atmosphere, others note issues with staffing and housekeeping. Some reviews mention that housekeeping was not provided during their stay, and attempts to request service were unsuccessful. The hotel’s common areas, like halls and the lobby, are dimly lit, and some rooms are described as slightly outdated. Despite these issues, many guests recommend The Westin Cleveland Downtown for its location, views, and friendly service, making it a good choice for those visiting Cleveland, especially for events like weddings or sports outings.
From the minute Cam, the bellman, greets you, you'll know what sets the Westin apart from its competitors. It's a quick walk to both downtown and the lakeside.
May 2026
Positive- manager was extremely nice and helpful. Valet was extremely nice. Beds are comfortable.
Negative- Market216 advertises that it opens at 6 AM. The Market216 lady is extremely rude. The front staff can also be rude depending on time of day. Issues with printing checking receipts.
May 2026
RAY IS AMAZING 5⭐️ FOR HIM The rest of the staff is also great, everyone brings the right energy
