Verizon offers mobile, 5G home internet, and business services. Customers can visit stores, schedule appointments, or place online orders for pickup, delivery, or shipping. Store associates are often described as nice, helpful, awesome, personable, and confident, providing great service with amazing attitude. They give cheaper options, make great suggestions, and work to get the best deals. However, some locations may have a long wait due to a lack of training and employees. The internet service receives positive feedback for working great. Overall, the business provides great customer service, with many associates earning strong recommendations.
Store associates were nice enough and tried their best to be helpful but there's simply a lack of training and employees at this store. Expect a two hour wait. Maybe it was the time of day I walked in here but the Verizon location at Olentangy is better.
April 2024
Matthew W. was awesome and personable. He gave great service by giving us a much cheaper option than getting a new phone. I would recommend him (and the store) to anyone!
March 2024
Horrible customer service. Saturday morning. Place is full of customers. 2 employees in the entire store. Each transaction is taking 45 min to 1 hour. Plan on spending a few hours here. Whatever happened to taking care of the customer?
