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“Was serviced by J and his service was incredibly pleasant. I was checked-in in no time and was reassured to have my vehicle back before my desired date. 10/10 thank you J”
“I thought the team at Willouby Hills Auto were very accommodating, and professional will continue to go there in the future I have been a customer there for 4 years”
“As always Shaker Quality Auto Body provided excellent service and the body repairs they performed after I was hit by another driver are beautiful and make an older car look almost new again. Where they really stood out though was in dealing with the other driver's insurance company. A process that was drawn out and unnecessarily painful but they stayed committed to getting a resolution. Bill is the true hero of this story with all the time he spent chasing the insurance company. I would give 6 stars if I could!”
9AM - 6PM
4300 Monticello Blvd, South Euclid
Oil Change
“They always take great care of me and tell me what to do expect on my next visit. They told me my battery was running low when I got my last oil change and they were right. They put my new battery in today within 15 minutes.”
8:30AM - 5PM
32501 Vine St, Willowick
Oil Change
“They did search her great job in assisting me when I really really needed to get air filter to put in my vehicle it was very kind they offered me coffee and I was very I felt very comfortable there and I look forward to getting my car service again with the company I had never been there before and I just made me feel so comfortable of having my car done and I highly recommend people coming there to get their car service they do such a great job and very very good customer service very ?”
“had a great experience at this shop. They were extremely honest, transparent, and professional from the start.
I truly appreciated their integrity and clear communication. Highly recommended!”
“Alex is incredibly professional and always goes above and beyond, especially in urgent situations. More than once he’s helped us out on short notice, handling everything quickly and efficiently. His expertise and calm, honest approach make a stressful car problem feel manageable. We truly appreciate his support and trust him completely with our cars — thank you, Alex!”
“I thank you for being truthful with me and I am going to come back again because everybody is not truthful when you don't need a oil change they probably would have gave me one anyway but I thank y'all I thank y'all for not doing that to me with me being handicapped you really took care of me thank you so much God bless you and everybody should come back to y'all”
7:30AM - 5:30PM
3884 Warrensville Center Rd, Warrensville Heights
Oil Change
“I have gone to this service center several times, but only to get an E-check before registering my car. Each time, the staff has immediately done the check on my vehicle, no appointment required.”
“I had my car towed here because, I had a questionable charging problem . I was thinking maybe alternator, but turned out to be my 2 year old battery took a dump . They charged battery twice ,and checked voltage of battery,alternator . Rick was super helpful,and honest with my battery replacement. They are pretty booked up but squeezed my car in . I will definitely keep them as a shop I will take my car too when its beyond my mechanical capabilities.”
“I’ve been coming here for 10 years they get better and better every time I don’t let nobody touch my cars but Smolic Tire, best in the game many years later ??”
“Took maybe 20min. Told me step by step what they we're gonna do and showed prices for everything so you can pick and choose what you can afford. Friendly staff. Little price but compared to dealership prices and not having the skill to do it yourself, this is pretty convenient.”
“Alex and Jerrick were very helpful when I came in for a needed oil change. They provided a discount when I ended up purchasing multiple items for my car. Per usual they top your fluids and air but they let me know about things I couldn’t see and wasn’t aware of and how long of a timeline I have on whatever it was. I always recommended going to this location.”
“Great place to go and get your oil change. Positive vibes amazing guys and gals,I always chose Valvoline for my oil change they do things before you can ask did they! Ma'am it's already done Amazing ppl”
“I have had my share of bad experiences would take five and thought I would never come back I moved into the area and decided to give it another chance. I have never been to this location and was greeted by Nate the manager. Offered a bottle of water was given a very thorough oil change with an explanation of everything that was going on and even showed me pictures to help ease my mind about something I thought could have been wrong with my oil. He washed my windows told me to have a wonderful day and considering he was the only one working maintained a very pleasant attitude and was very very helpful I would never go to another location I am very happy that I had this wonderful experience thank you so much”
“My experience at firestone in Richmond hts was great and the customer service specialist Sierra was awesome,she made my experience very comfortable and I will definitely make firestone in Richmond hts my place for all my car care !!!”
“Very courteous group of people you have working at the Eastlake store everything was done very quickly the only thing that I could say was that my air filter was out of stock other than that I was very happy with the service and the price”
7:30AM - 6PM
5739 Mayfield Rd, Mayfield Heights
Oil Change
“Had a issue will oil leaking and went back to where I had my oil change and without hesitation Brian (service manager) had my car looked at and the issue resolved. Ladies if you are looking for a trust worthy car service go to Conrad/Lyndhurst. They will not steer you wrong and they take good care of your car.”
“I found that the person who changed my oil was personable, competent and patient. There was a problem with my car and he and his colleague just worked through it. Really nice guys who know what they are doing!”
“The manager Ethan did my oil change he was so wonderful and very informative even changed one of my filters that’s never been changed before behind my glove department I explained to him I don’t even know I had one there so thankful for him today he did a awesome job and needs Recognition”
“I typically visit the Lakewood location as that’s the area I live in, but this store is close to where I work. I was here 2 days ago to get an oil change and I was amazed by the team they have working there. They were polite, answered all my questions and were extremely knowledgeable. The manager even personally removed and changed out my cabin filter. Now I know you’re thinking that comes with the service, right? But the Lakewood location has never changed my cabin filter. So I completely forgot until it was completed. The filter was disgusting to say the least as I had this car for 18 months now. Great service guys and thank you for thorough work! 10/10”
“Mike and Mike were great. They cleaned the windsheild, checked the tires changed the air filter and got the oil changed! This is the 2nd time at this shop, and we will be back!”
“Of all the Firestone locations this one is my favorite.. They listen to your needs and understand, very professional and very kind. I love that. Thank you Firestone on prospect.??”
7:30AM - 6PM
35101 Euclid Ave, Willoughby
Oil Change
“We've been using Conran's for years for an old--almost 20 year old--auto. They've kept it working and safe even as parts have to be harder and harder to find. Friendly staff, fair pricing. Two thumbs up!”
7:30AM - 6PM
3971 Mayfield Rd, Cleveland Heights
Oil Change
“Review Nov 24, 2025:
Steve was a great help to me today even though I was likely buying elsewhere, provided me with technical advise about buying wheels given my situation of having at least one (known) bent rim.
Review Dec 13, 2019
I got to take 1 star off. This is a great place, but you can't say a 1.5 to 2 hour wait on the phone, then 2 to 2.5 hours wait when I arrive, and then it be a 3.5 hour wait. That's too bad because it hurts your reputation, it's got to be stressful for your workers, and customers have to be somewhere. Frustrating. Please only book what you can manage.
Earlier Review
Friendly professional service. Work done: 2 new tires and oil change.
They had 2 tire options in stock for my car type, higher mid range, and a lower end option.
Second time I've used this shop. Great service each time.”
“I had a tire blowout on a Saturday, thank God they are open on Sundays. I have to say by far they were the most professional helpful guys over there. Best customer service I've received in a long time. They made no promises they were honest that they were short staffed and might not get to me that day. But they got me out of there at the end of their day. I was so grateful I bought them lunch the next day.
Its the little things when you're a kind customer it helps especially when theses guys are stressed by being short staff they are still professionals. Phil and Jonathan are the best ??”
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“Cleaned windows and oil was taken out and put in with a machine. I have always gone to this take 5 and yet they never took care of me the way they dis this go around. I enjoyed the swiftness and professionalism of the workers!”