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“I am happy to have worked with Grace over the last couple of years. She knows exactly what I need and where I can find what I am looking for, if it’s available! I love that my shoes are put on by the shoe store specialist, this was something that was implemented at Buster Brown stores years ago. Call me old fashioned, I love this type of customer support. It’s a dying art that continues at the Vionic and Lucky shoe stores.”
“Always so accommodating. Found coupons and deals for me when I was in the store. Great customer service! I also dropped my wallet in the store and the employee ran to the parking lot to find me. I will continue to support this family owned business!”
“The man we worked with was SO patient with my 1-year old. Would 10/10 recommend coming in here to get your kid's first shoes. We went on a Friday afternoon - not a peak shopping time - and we were helped right away.”
“FANTASTIC! I have nothing but great things to say. I got new shoes a couple of weeks ago but i wanted to run with them and test them out a bit before i reviewed for i’m training by for the Akron Marathon. Jeff, the store manager helped me and he was absolutely informative, caring & helpful. My runs have already got better with the new shoes and correct fitting! I couldn’t be happier thank you, lucky shoes & Jeff!”
“Had a great experience at the vans store in summit mall. Luke helped me try on different pairs of shoes and help me pick out shoes I like and that fit my wide feet very well. Will definitely be back for my next pair. Thanks again for all your help Luke.”
“Visited Foot Locker and scoped out some kicks for my son. We saw a pair of Nike tennis shoes for $130. I told my son his budget was $100, so work within that. He was okay with it. He found a $100 pair of shoes that looked just like the $130 pair. And, they were on sale for $69.99. So he tried them on and liked them. When we checked out, they rang up as $99.99, so the manager had to adjust the price to match the sale price, but this was done with no issues. The staff was friendly and the shoes are trendy.”
“DESIGNER vs CHEAP (everyday clothes)I don't shop for clothes @ the mall. Most stores carry the same over priced merchandise. This store however was ? ? ? ??? Loved the shoe selections. Loved the clothing brands. Loved the layout. Prices not so much but definitely the place if u don't want to look like everyone else.”
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“I have to be completely honest, upon looking at the store from the outside, I’m not sure you’d think it was much different than a carnival shoes but I walked in because I was looking at a particular shoe that looked supportive. I’m a barber that stands on my feet for 10+ hours a day. I’m actually mind blown at the customer service and knowledge of the staff inside. They’re truly experts in footwear and really assess what your needs are as a customer. Brandon is probably the most charismatic person I’ve ever met and I honestly felt like a king being fitted for a high class event. He recommended my proper insole size, measured my foot with a 3d rendering machine to find my pressure points and sizes. He shoe horned my foot into the shoes and tied them, deodorized my old shoes as I wore the new ones out, had conversation with me about my tattoos and my profession. If I could give this location a million stars I would!!!!! I can’t speak more highly, if customer service had a standard, it doesn’t get better than this. Thank you!!! And my feet thank you!”