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“Ask for Alicia/Alyssia , most friendly knowledgeable helpful sales rep I’ve dealt with at any cell phone store, she helped me transfer two lines and get two phones free when other reps said I couldn’t. She was very patient despite me not being prepared whatsoever, I’ll ask for her specifically any time I come back. Thanks!”
“I had a great experience with Kellyn at T-Mobile. She was professional, knowledgeable, and very helpful throughout the entire process. She answered all of my questions and made everything quick and easy. I truly appreciate her excellent customer service and would definitely recommend her!”
“I recently upgraded my old phone to a new IPhone 17 and received great, knowledgeable service from both Savannah and Matt. They were patient as I tried to decide between the newer phones, able to answer all of my questions, and very helpful with any transfer questions for my new phone. Thanks Savannah and Matt!”
“Brandon!!!!!! What an exceptional, professional young man!!!! We was in the store today 7/10/2025, and witnessed an old vulgar man cussing, rude, and threatening bodily harm and Brandon stayed professional. I am so proud of him and spectrum should be proud of him to. When you threaten to hurt someone for doing their job that crossed the line of business and being professional. Spectrum you owe Brandon big!!!!!! Tickets to Kings Island, a gift card, or dinner at a fine dining restaurant. KUDOS BRANDON what an amazing job of staying professional!!!!”
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“Came into store with phone not working after talking to customer service 3 different times for hours. KD took his time fixing the phone & made sure everything worked before I walked out the door! Thank you so much!!”