Verizon Business Services offers generally helpful customer support and a good trade-in program. Many customers appreciate the friendly and knowledgeable staff who assist with phone upgrades and plan changes, making the process easy and satisfactory. However, some experiences have been frustrating, especially with trade-in procedures. Customers reported difficulty receiving the correct mailing materials for trade-ins, with delays and missing envelopes causing stress due to trade-in deadlines. Despite helpful store representatives, the process remains cumbersome and inconvenient. Additionally, while the store provides helpful service, there are concerns about product availability and pricing. For example, the store does not carry the latest iPhone 14 products, which disappointed customers expecting to buy new releases. Others noted that Verizon's prices on accessories like Otterboxes and screen cases are higher at the store compared to online, and they are not offered price matching. Overall, Verizon Business Services is known for good customer service and helpful staff, but some frustrations with trade-in logistics and pricing practices remain.
I received excellent service, it was incredible. I left with my phone activated in less than 10 to 15 minutes. It was amazing, I highly recommend this guy. He's very good at what he does. Congratulations. Amarion
April 2024
Helped get my phone working again appreciate the team. Didn't care for the fact they don't carry any iPhone 14 products the phone isn't even old and not even one can afford to buy the new and latest the day it come out
October 2014
I went to this location today and received outstanding customer service from every employee in the store. I have learned not to expect much in the way of service from any cell phone provider, but the employees at this location proved me wrong.
