Verizon's Hamilton store offers a range of mobile, 5G home internet, and business solutions, with the option to schedule in-store appointments or place online orders for convenient pick-up. Customers appreciate the excellent customer service, highlighting staff members who go above and beyond to resolve issues. For example, one customer praised a staff member for his politeness and professionalism while helping with a complex porting issue. Another customer experienced a quick resolution to a technical problem and was pleased with a clearance purchase, despite the store's busy atmosphere. Some reviews note dissatisfaction with the company's policies and a decline in service quality over the years. However, others commend the helpfulness of staff when navigating upgrades and plans. Overall, the Hamilton store is recognized for its capable staff who provide reliable assistance, making it a preferred choice for many customers seeking full-service solutions.
Amazing experience, great customer service and friendly staff.
February 2026
Was struggling to figure out how to order Verizon home internet, was getting very frustrated, and then Dave from Verizon was able to simplify the whole process for me. He helped me order the home Internet device & made the entire process smooth and transparent for me.
February 2026
I came to the store could t use the kiosk Dave saw I was having problems and helped me with out having to ask. Dave also showed me a short cut so I do t have to come into the store to make payments ! Thank you Dave
