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“Santosh was awesome! There were issues with the computer and processing. He stayed calm as we worked together through the process. Everything was processed through and we left happy.”
“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”
“UPDATE: Alexis was fantastic. This store is my go to. 10/10
Rachel...was over the top. Closed at 7
She stayed with us to complete the sale .awesome employee..over the top..”
“Came in to upgrade, and I did not want to be sold anything else. The gentleman respected that, and so I listened to him talk about their other services. Thanks to me opening up, I saved $40 bucks a month by switching my internet to Verizon. The representatives saved me even more money by adding Netflix, HBO max, Hulu, and Disney plus to my account so I could get them at a discounted rate! I didn't realize that Verizon is so much more than phones!”
“This place is awesome took my son's phone there to get fixed and they did it Farley quick and efficiently I would definitely recommend this place to my friends and family”
“This cricket location is the best!! It's a new location it moved from 30th st plaza to east 62 plaza the new address is 2128 Columbus Road NE Canton, OH 44705. I had Melissa she is the new manager and she has manged to make the phone buying experience one to remember. I normally have buyers remorse not after visiting this store and meeting Melissa who is the absolute best. Not to mention as I was leaving a customer was walking in and I learned Melissa also speaks Spanish so she is truly there to help everyone. And not only was my experience at the store was great the service is the best I've ever had compared to boost and metro. Tell your friends if your need a new phone or already have cricket visit the new store at 2128 Columbus Road Canton OH 44705”
“Had a rough time joining 2 plans from Verizon into one with AT&T. Process was very time consuming, but store personnel worked very hard to make the process work!”
“Harvey was AMAZING!! He SAVED my job interview!! After speaking with my previous provider at LENGTH, troubleshooting issues I was experiencing with internet and cellular services and being promised they would work. I found myself unable to use the internet on any of my devices, scrambling, and having to do the virtual interview via phone-which of course had intermittent issues as well where she couldn’t hear me at random points and had to call me from another phone to try and improve connection. By the grace of God they eventually were able to hear me and they offered me a follow up interview moving forward in the interview process-for the NEXT DAY. By this time it’s 5pm and I have a commitment at 6pm that will go until after all the stores are closed. I have one hour to get a new provider to secure my next interview with the hiring manager because I have to be at work before any stores that can help me would open. HARVEY WAS AMAZING! I walked in and explained the situation. Harvey had just clocked out and was supposed to leave but heard about my situation and stayed to help me. Not only did he stay but he was quick, efficient, professional, and made the transition seamlessly! Even though he knew I didn’t care because I was desperate and on a time crunch, he still made it a point to keep me fully informed and give me all the information without trying to upsell me while he quickly worked through the transfer process. I really appreciated that. I have NEVER had such a quick and pleasant experience regarding a phone carrier-EVER!! Everyone knows it’s ALWAYS a pain and takes FOREVER. I am going to stay with AT&T because I know if I ever have any issues I can go in to my very local AT&T store and speak to him and it won’t be hours of my time and oodles of frustration. Also I had the follow up interview the next day and everything went great, now I’m just waiting to hear back- regardless of the outcome I’m so grateful to Harvey for making it a possibility!”
“Samantha was great and felt like I might need a new phone, but was not at all pushy. Very helpful in helping me understand. Gave me questions to ask my son to alleviate my problem. Thanks so much!!”
“Aaron at the Brimfield location is phenomenal. He has outstanding customer service, technical skills, is a wealth of knowledge and kindness. Despite how busy the store was, he was welcoming to each customer and treated each of us with the greatest respect and attentiveness. It was a fantastic experience. I am so happy to have had Aaron's expertise and assistance.”
“Bryce went above and beyond in transferring all my data from my phone that was crushed very badly..he really has the drive to not let a damaged phone best him..would recommend him any time to work with”
“Had a crazy complex issue pop up and I came in and the staff and store manager Bryce were awesome in helping to get it resolved. It was a very crazy issue but the team here was able to brainstorm a solution and work to get it fixed. Fantastic team.”
“Good prices . Super knowledgeable people work there .I have never had a problem of any sort with the service , company , or employees at the Ellet store .Stop in and see what they can do for you .”
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“Cannot say enough good things about Alana and her truly above and beyond service. Every store and employee should be modeled after her level of excellence and dedication to the customer and their real satisfaction. 10/5 stars”