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“AT&T is not the best network at customers service and if something is wrong they don’t reach out to you before taking action. I’m only with them because of one person Astin from the Cleveland Hights location”
“I called to get my out of date cell phone's rear camera cover replaced as it broke from keys in my pocket. They were able to get me in immediately and replace the whole back for $20 less than the other guy down the road. When I got there I was told it would be about a half hour, but ended up only taking about 5 minutes. I would recommend this place to everyone!”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“the owner is an a+ guy= good attitude, helpful, and smart he educated me about phones and cords and cell providers he is a little hard to find: on cedar between richie chans chinese and fresh n meaty across from cvs cedar/lee parking lot is 1 block west”
“my phone cellular data stop working and after apple wanting $500 to repair and the provider telling me it's a phone issue not a service issue i decided to visit lake iphone repair... the guys were friendly and honest... the guy said there is a 50:50 chance he can fix it, ohh and the back of the phone was cracked (BAD) so i understood the 50:50 chance ??... anyway, i left my phone there and returned the next day with disappointing news.. the phone could not be fixed...?... ahhh.... but when i got home and connected to wifi the phone went crazy and i had to install esim and once i did that the phone messages started coming thru and i immediately called the guy back and said IT WORK OMG THANK YOU SOOO MUCH.... he was also excited and reminded me i have a balance of $40 since the phone do work..... i didn't care but i was so happy it worked... i believed in him and paid the balance.... thank you guys for the great work and friendly personalities”
“The worker I had was nice but AT&T is criminal. They took away my $22 reimbursement for my “free” iPhone after November without telling me and started charging me more. Then, they won’t let you out of the plan after they failed to live up to their end of the bargain. And the cheapest plan they can do for two lines is $60 a line.. really? ✌??✋ to ATT, I’m switching to spectrum.But the workers at this store are cool. He was nice even tho I was kinda upset.”
“Went to get a new phone and Ray helped me. He was very informative and knowledgeable about deals and promotions with the phones. He is very friendly and made the experience a really enjoyable one. Chris and Bryce were great too!”
“Ameer is the owner of this location and from the moment I entered the building I immediately felt welcomed by him and his team. Although there was a wait, he made sure to keep his customers entertained with music, refreshments, and great conversation! I am well pleased with my service.”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
“If you ever have to go to any Verizon store around here I would highly recommend this store because Frankie is the man to go see! Not only did he help me but 5 other customers in timely manner, he did it ALL by himself!”
“Best boost mobile store in the market ..always offers deal and discounts in this location.. services and hospitality establishment make me feel shortcoming..the rep in the store is knowledgeable,humble and courteous in the terms of helping customers regarding their phones and networks issues ..”
“Very helpful, you made the switch very comfortable for me. I am glad I came to this store. The salesman is very polite and friendly. I wish to see him one day in a bar and buy him a drink.. Suman is great ?”
“This was one of the best experiences buying a phone I’ve had. Zach was very knowledgeable and helpful when it came to purchasing a new phone. He gave me the best deals possible as well as making sure my ID was securely back in my property after my mistakingly leaving it. I’ll be coming back to this location for sure!”
“I’ve been coming to this store for 10+years They Never Let Me Down I Broke My Screen And It Wouldn’t Do Anything . I Came In fady Took My Phone And Fixed My Screen In 8mins Right In Front Of Me I Love This Store So Much I’ll Never Get My Screen Fixed From Nowhere Else”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
11:30AM - 8PM
28182 Chardon Rd, Willoughby Hills
Mobile Phones
“Great! Al was fast it only took 10 mins when other spots said 2h and he did it for 100$ less than everywhere else wanted. He was extremely professional and knowledgable. I went here because it was right by my work . The price on the wall said 220$ and i asked about it and noted that it was cheaper than everywhere else he could have got me but was a stand up guy and let me know that the price has actually went down since the sign was put up. All in all great service highly recommend. Hopefully I dont need another screen anytime soon but if me or anyone I know does then this is where ill go.”
“My charger port stopped working and I was only able to used the wireless mat.when the replacement part arrived.they fixed my phone very quickly.I’m back to charging my phone the right way !”
“Munchies 131 Direct wireless has everything considered to be a one stop shop from food groceries bill payments and phones. The boss or manager is always friendly and very respectful I love the place and especially his sons they’re always helpful when it comes to helping customers. My family been coming here for years to Mr.Ramsey and they will continue thank you guys!!!”
“Mo he know every think I visit noble metro store they don't know any think when I came to Euclid store he saw my phone and he know what happened with my phone thank you”
“Great price on a brand new iPhone 11. These guys are awesome. They helped set up the phone and took the time to teach me how to use my first iPhone. You have a new customer for life”
“See Sam she is amazing she helped me and my family get up grade and new line with no problems she was so patient and helpful to the fullest will be back to see her with any of our future needs ! Thanks girlie”
“Even though it was almost closing time Mr. Angelo was very patient in assisting me with the purchases and providing a better understanding with setting up the new devices!”
“Great customer service although the man was very busy and the only one in the store he made sure the customers were taken care of he also acknowledged everyone who walked into the store.”
“Chris, the technician was very helpful and resolved all of my issues with my phone. That includes the difficulties I was experiencing with it connecting with my automobile Wi-Fi. Kudos to him!”
“They didn’t excellent job at this Verizon store. Duncan was very patient and thought outside the box to try to help save us money and provide the best service. I highly recommend this location.!”
“I went in to see about a repair for a broken screen and Trevor and Logan took good care of me and actually I ended up getting a new phone for probably less than it would have cost me to repair the screen.”
“Had my watch go crazy and die...so they took a look at it,put in a claim for me, since i did not have insurance, i was charged 20 dollars for a service charge prety much..it was a better option than shipping it and risking it would end up "lost" in route WITHOUT insurance...and down time..so having the store so close was a BIG plus because i was able to exchange it a week later after it arrived and i was able to get back to the store...overall very happy i was able to get a replacement watch 5 pro by SAMSUNG.Fast service, friendly customer care...phones on site, easy payments...credit checks”
“The sales associate Terrence was phenomenal and Dillion the store manager was superb. I haven’t had great customer in so long this experience was a breath of fresh air. Someone actually recommended that I go to this particular store and I’m glad I went. I would definitely recommend this store.”
“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
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“This Verizon store is by far the most professional and friendly experience I’ve ever had in my years with Verizon. Jalen and Jordan are amazing humans who helped me figure out all my Verizon challenges!I appreciate you both and will only come back to this store when I have Verizon questions!”