The Verizon store in Mayfield Heights provides a convenient location for customers seeking mobile devices, 5G home internet, or business services. Customers can visit the store or place orders online for in-store pickup, same-day delivery, free 2-day shipping, or use express lockers. The staff at this location are highly praised for their knowledge, professionalism, and friendly attitude. Many reviews highlight employees like Nate and Trey, who are described as attentive, patient, and going above and beyond to help customers find the right products and answer questions. The store staff efficiently assist multiple customers at once, ensuring everyone receives good service. However, some services like cancellations or account changes cannot be done in-store and require contacting customer service by phone. Customers also note that after 30 days, account modifications and returns need to be handled through customer support. While most reviews are positive about the service, some customers express concerns about pricing, especially long-term customers and seniors, feeling that loyalty is not rewarded with discounts. Overall, the store offers helpful, friendly service in a clean environment, with a focus on meeting customers' device needs and providing convenient shopping options.
Now this Verizon was perfect. I went in for a box and I was gone in 5 minutes with a new internet box
January 2026
Great customer service. I came in on a Wednesday night 10 minutes before closing with an urgent issue regarding my plan and travel. Very thankful for Marvell’s patience and knowledge, saved me a bunch of stress/money. Super appreciative .
January 2026
I did have an issue with switching over to Verizon initially but I have to say the sales associate Jedin made up for it. He was very kind and thorough and truly wanted to fix the issue and leave me a happy customer. To add on I love how he stuck with offering me only what I asked for and needed versus trying upsale and... read full comment
