The Verizon store at Independence offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose online options such as scheduling appointments, placing orders, and selecting delivery methods like free 2-day shipping, same-day delivery, or pickup from lockers. The staff is generally friendly, knowledgeable, and eager to help. Many reviews highlight the excellent customer service, with employees like Audrey, Sumair, Kevin, and Layla receiving praise for their professionalism, patience, and helpfulness. Customers appreciated the quick service, clear diagnoses of issues, and thorough assistance, making visits pleasant even during busy times. Some minor inconveniences, like locker malfunctions, were promptly addressed by staff. The store is well-maintained and organized, creating a welcoming environment. Overall, the location is highly recommended for those seeking reliable service, professional staff, and convenient shopping options for their Verizon needs.
These guys will try and upsell you, part of their job just go in knowing exactly what you want. Originally got offered a 900 doller deal and talked it all the way down to sub 300.
March 2026
Great experience tonight! Thank you Ken! We walked in very late right before close, and Ken didn’t hesitate at all to help me upgrade two of our phones ! He was swift, kind and paid attn to every detail of our plan! I really appreciate good customer service that I received here today! Thanks again Ken!
December 2025
Thank you Yasmeenah Norman and Taylor Walker for transferring and setting up my new Phone. They were both lovely. I appreciated their proficiency, patience and expertise. It took less time then I thought and I was completely happy when I left. I only go to this Verizon store and this is why!
