The Verizon store at Independence offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose online options such as scheduling appointments, placing orders, and selecting delivery methods like free 2-day shipping, same-day delivery, or pickup from lockers. The staff is generally friendly, knowledgeable, and eager to help. Many reviews highlight the excellent customer service, with employees like Audrey, Sumair, Kevin, and Layla receiving praise for their professionalism, patience, and helpfulness. Customers appreciated the quick service, clear diagnoses of issues, and thorough assistance, making visits pleasant even during busy times. Some minor inconveniences, like locker malfunctions, were promptly addressed by staff. The store is well-maintained and organized, creating a welcoming environment. Overall, the location is highly recommended for those seeking reliable service, professional staff, and convenient shopping options for their Verizon needs.
I cannot thank Lamar, Desean, and Mason for all the help they gave us in setting up our new phones. They all went over and above, and had patience and understanding to our needs. Thank you for making what could have been a frustrating experience into a positive experience
June 2026
I went in to upgrade my phone and wanted to make sure I was getting the best deal on my plan. Ken was incredibly friendly and helpful. It was a quick and easy transaction. After a few adjustments, he streamlined the plan and I was able to get a better deal than my original set up.
April 2026
These guys will try and upsell you, part of their job just go in knowing exactly what you want. Originally got offered a 900 doller deal and talked it all the way down to sub 300.
