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“John Dalton was excellent in his knowledge and service for us in selecting our new refrigerator and also my friend's washer and dryer. Would definitely recommend!”
10AM - 6:30PM
4830 Sawmill Rd, Columbus
Appliances
“Fantastic experience with Abdul when we recently needed a new refrigerator. The fridge was brand new less a few dents on the front door which was easily concealed with a few family photos. So far so good and very happy with our purchase.”
“Al was not only extremely helpful but he went over and above to make our experience excellent. Al has definitely earned our business for not just today but any future purchases we make with Big Sandy!”
11:30AM - 7:30PM
900 Morse Rd, Columbus
Appliances
“Hannah, was so patient and understanding while trying to get my furniture needs met. I appreciate her due diligence in satisfying my every wish. I am excited about receiving my new furniture in a few days! Thank you, Hannah for making my new place feel like home!”
“Took my carpet shampooer for a repair and they informed me I had a warranty that would cover anything wrong with it. The part they needed was no longer available so I got a new unit! Thank you thank you thank you! I almost just went and bought a new one!”
“The JAE company provided excellent service in designing the kitchen for a new built. Chris was knowledgeable, patient, and helpful. He also went beyond the call of duty to provide post-design service when we had an issue with one of the appliances after moving into the house—long after his sale service. Definitely recommend them.”
“Wonderful service from the staffThe environment is clean and well keptSalespeople are knowledgeable, attentive and low pressure.We look forward to delivery of our appliancesProposed for 3-4 weeks time.”
10AM - 7PM
2256 Morse Rd, Columbus
Appliances
“So I called in on a Tuesday and spoke to Jacob Pierce, who was very helpful and also put the items that I asked about on hold so no one else could come in there and buy them and on Friday I went in and and met Glenn Bishop who started helping me because Jacob was already with someone else and he also was wonderful so we’re the delivery man, but I don’t know their names”
“Took two Bissell vacuums to be repaired. Neither brush was turning properly. Luke was amazing and fixed one on the spot by replacing the brush and belt. He also was able to order a new belt and plate for the other. I was expecting to pay about the same as a new vacuum but prices were very reasonable. Will definitely come back for any vacuum-related repairs. Thanks!”
“The in-store experience was great. We went to probably 5 different mattress stores and all but Mattress Kingdom would try to force a specific brand or style on you and tell you what you needed. Taven was very relaxed and not trying to shove anything down our throats. He let us wander the beds at our leisure and answered any questions we had. Our experience with him is ultimately why we went back and ordered a bed from him. He was willing to work with our budget to get us situated.The install team came and installed the bed frame and mattress this morning. The were also accommodating, quick and very nice to work with.Overall I would recommend Mattress Kingdom for your next bed purchase.”
“We needed a new vacuum after using a very well known brand for years. Justuce listened to our needs and recommended a brand I had never heard of but he believed would be best fit. After a year, the new vacuum has greatly outperformed our previous vacuum, we couldn't be happier. I highly recommend Carmen's Vacuum.”
“I love this place, which is like a constantly changing garage sale. Many interesting and useful "experienced" things. They even buy your used items, so you can continuously redecorate on a budget.”
“They're great. It's always easy to find someone when you need help, and the staff is very friendly. The service desk employees go above and beyond to make sure that they resolve any issues. Now I find out they offer free delivery on some items? Amazing. It's super helpful when you have a booked schedule and only have a day at most to take care of some projects. Suddenly you can take your little evening downtime to put together list and poof, it's all there when you need it without spending hours getting there, searching around and getting back. I love shopping there, but the online experience is clutch.
Appreciate y'all, kudos.”
6AM - 10PM
6333 Cleveland Ave, Columbus
Appliances
“I just needed some superglue today for a small repair. Parked and began to walk in the store when an employee who appeared to be on break outside asked me if he could help find something. Told me where the glue was and I knew where it was before even walking into the store. Didn't catch his name but he was older and wore a big brown coat.”
“I recently replaced my entire kitchen. Taven was excellent in putting together a package that was some "open box" items with minor imperfections at a discount, and some brand new. There were a few glitches with delivery and installation, but overall l was very satisfied with what l got and what it cost. As l was eligible for rebates from both the manufacturer and your store... but not very good at online stuff, l returned to the store and again Taven was extremely helpful.
Wanted to post a positive review as all most folks do is complain.”
“My experice was elevated thanks to the help of eric in the plumbing section who helped me search for the parts i needed and guided me on how to get ahold of them when they were unavailable.”
“We worked with Stefani and she was incredibly helpful picking out our master bathroom remodel. She knew the products well and her suggestions were right on. Stefani took the time with us, asked us great questions, and really listened to us and what we wanted. Plus she gave us extra time! She truly was wonderful in helping us design our master bathroom. I appreciated her honesty and opinions on what looked best in our bathroom. If you are going to Ferguson Bath, Kitchen, & Lighting, I would highly recommend working with Stefani. She is one of the BEST at what she does!”
“I had a very disappointing experience with the Lowe's which is up the road. So I came here and a very nice young lady named Olivia helped me to buy my new very lightweight weed wacker. :) I am still grumpy with the local Lowe's and am so happy that there is a very nice alternative. And home Depot also gives a veteran/military discount similiar to the one that Lowe's offers. Thank you for the GREAT customer service. I will be back. I got a great deal...my new weed wacker was under a hundred bucks! The one that I had purchased from Lowe's was MUCH heavier and broke after just a few uses...evil thing..haha. Working with that stupid thing caused me so much stress. I am so excited to try this new lightweight battery operated one! :)”
“If you need help at this store, look for an awesome associate called FRED JONES!! Excellent customer service. He took his time to walk all the way to the front of the store to check on the availability of a product (because I couldn't). Thank you, thank you”
“So last Friday my husband and I purchased a new LG OLED 77” for our family room; setting up delivery and installation for this Monday 3/10. Store experience was 5 star with a very pleasant young salesperson. We were excited about such a fast delivery date.
What we did NOT know is that BB is now having some 3rd party company deliver and install their product. We had expected the same excellent experience we’ve had previously with GEEK squad which is why we have remained loyal to BB. The new company basically installed and ran…leaving my husband with all the trash. The “installer” handed him the remote and said “you can set the rest up from here”. Very poor customer service! My husband did not even realize they left thinking the guy had just gone out to his van to get something. Since we have 6 TV’s in our house, all from BB, this had never been our experience in the past. They said nothing about hauling away the old TV. What was I supposed to do with a 75” tv sitting in the middle of my family room on the floor!
I tried calling BB customer service and got someone who was clearly not in the USA and had no authority to do anything. I ended up at the store. What I learned was the salesperson should have asked us if we wanted the old tv taken, and there is a charge. She had not done that. Polaris BB customer service agreed to have the old tv picked up at a reduced cost which I was happy with .
Overall Polaris BB is a good place to shop and their people are friendly and helpful. However - corporate BB - this message is for you…IF you are going to outsource your delivery and installations - get a company who gives a crap and are NOT paid so when they get done for the day they can go home…I own 2 companies and there are ways to set up 3rd party handling to represent your business so it retains your customer base. DO BETTER!!!!”
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“Love their Cabela's Club Member night. First 100 members in the doors get a great free gift and stick around for the raffle prizes. We frequently also get live bait for our fishing trips as well!”