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“WCOIL has excellent technical support. They've been very prompt in addressing any issues that we have. The service is reliable, and the customer service is top notch. Highly recommended.”
“It was time to move away from Verizon, and Adriana O made the change as easy as possible. Very knowledgeable and very helpful! Go to a real T-Mobile store and stay away from the others!!! No looking back!”
“Very impressed with the professionalism and service at T-mobile in Lima, Oh. Jackie made sure I had everything I needed to start my service in a timely manner! I wish I could leave more star’s?”
“Representative Cassidy was very professional. Ordered me a new phone to replace my old one that was acting up. Went back the next week. It happened to be the same representative that greeted me. Got my phone transferred and working. Thank you Cassidy ? . P.S told me to keep old phone few days just to see how the new one was working. Fortunately he told me that, as I went home and locked myself out of the phone putting in my old access code. LOL I must have hit a wrong number. Had to call customer service and start over again transferring phone back and forth. But fortunately it worked.”
“11/2019. Updating from previous 1 star. Had a problem and it was fixed fast. Communication was good. It was as good this time as it was bad last time. Would be 5 star if they'd update to fiber and offer faster plans.From 2017.Dont know where to even start. Unbelievable. Absolutely the worst customer service that I've ever encountered with any company. Totally dysfunctional and they don't even seem to care.Paying for 10 mbps and consistently get less than 0.2. Missed service window 3 times and counting. Now it's down with an estimated time of repair of 24 hours acording to a recording on their worthless customer help line.”
“I had Bridgette as my specialist and she was amazing. She got us in and out so quick. I was shocked. Im used to spending over and hour or 2 in any phone store and I was out in about 40 mins. She had alotnof knowledge about the phone we were getting and also saved me money on my cable bundle. I will definitely request her everytime I got in the store from here on out”
“I had watch internet for about a year and never had a issues then my place burnt down they put me on vacation mode and when I was ready for it again no issues they came out and hooked me up within the week.”
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“This company had its rough times in the past, per the other reviews, but I have had them for almost a year and the service is impeccable! We had only one instance where our internet slowed to horrid speeds, I called, and although they didn't get back with me on it (turns out high call volume), they fixed the issue quickly! Fantastic signal in storms, the way they spread out their signal speed is amazing, and their workers are just fantastic to work with! So many friendly, hard working, and trustworthy people work here! I would recommend this service to anyone that has the ability to use it, much better than the Spectrum I had a while back!!”