11AM - 5PM
9555 Fields Ertel Rd, Loveland12 - 5PM
1067 OH-28, Milford“Alex was wonderful in helping us add a phone line and get a new phone! He was helpful and patient and spent lots of time with us explaining how everything works and helping us get the best deal! We will definitely be back to see Alex next time!”
11AM - 5PM
250 Chamber Dr, Milford“This store has been my go to store for ten years. Me and the wife come in to get or phones and help Troy was able to help with my tech issue with my email. They take the frustration out of the little things. Thank you”
“Went in to the sycamore store to get a new screen protector. A gentleman by the name of Eric was busy and the only employee. I didn’t have to wait too long but I have to say he was great at handling everyone’s needs. He was efficient, polite and knowledgable.”
“I would highly recommend using the Zagg store at the Kenwood Mall for your phone accessories! They stood by their warranty and made replacing my screen protector easy and stress-free! ?”
“Marc @ Waterstone Blvd was fantastic, next level even. He identified the issues and gave more than solid solutions to fix my issues. Mark is the reason I'd continued to do business with AT&T because good lord the customer service is sub par at best. Mark gets 10/10 stars will do business again.”
“Steve was super helpful and found a store that had the phone I wanted that they didn’t have in stock and picked it up for me so I wouldn’t have to wait for an order.”
“Amir was very helpful and nice and went out of his way to get me the phones I was seeking. He helped me set up my phone and was very patient. I would highly recommend him as he has excellent customer representative skills. Thank you, Amir.”
11AM - 5PM
4073 E Galbraith Rd, Cincinnati“I’ve been a cricket member since 2004 Today I received THEE BEST Customer service EVER By Mr Neyef! He listened well and and worked quickly and suggested better options than I could ever imagine! Go see him!!”
“Ur representative Eman is very good at this job. Very helpful and I personally believe u should give this lady a raise. I would hate 2 come in with my problems and she not be here. Thank u DAVE BARBER ?”
“First off, I just want to explain how I found Tune Belt.I stumbled upon them at the New Balance Falmouth Road Race Health & Fitness Expo in 2019 and I figured I'd give their product a good old college try as they say. It worked out the first time.Now, fast forward to late August of this year, I get a new I-phone SE 2020, and I discover I need an arm band so that way when I'm running, I don't have to clutch my phone.I go to Tune Belt and research all of the models, and I pick the first one that I see and I order it. It came promptly and I thought it would work.It turns out I had ordered the wrong model of band. So, that left me in a dilemma on what to do. Do I return it and get my money back or do I hold on to it and hope someone else uses it?It turns out I ended up holding on to it. However, this review also deserves a commendation. My mother ended up emailing Tune Belt customer service to help me out. That was on Thursday 9/10. On Saturday 9/12, she gets a response back from Sharon Sexton who recommended that I keep the one that I mistakenly ordered. Thank you Sharon for coming up to bat and helping me out.Bottom line: I would recommend Tune Belt to anyone who needs a wristband.”
“We've been a cricket customer for 10 years! Recently we met with Rhonda for several new phone purchases and service upgrade, she was extremely helpful and knowledgeable! Cricket customer for life!”
11 AM - 8 PM
7875 Montgomery Rd #5568, Cincinnati“Called here super last minute as another place demanded my passcode and phone for a few hours to replace my screen. The woman was extremely nice, very professional, explained a password WAS NOT needed and had my phone fixed in 20 minutes!”
11AM - 5PM
1064 OH-28 C, Milford“Logan did a great job. ?? got my phone updated and successfully transferred it to new phone. Also saved me over $100/month with some account changes and direct payment. Great customer service ??”
“The manager, Ian, was very helpful and friendly. He took his time explaining our options and never made us feel rushed even though our trade in caused us to be there after hours. We were impressed with his knowledge and how he treated every customer with kindness, no matter how busy the store was.”
“Even with a bad snow storm, Trevor opened on time & was so kind when I arrived. He made sure I understood how long my repair would take & that the item was in stock & the costs.I will definitely recommend your service, especially the Kenwood Location, in Cincinnati!”
12 - 5PM
7842 Cox Rd, West Chester“I don't often leave reviews but I had such a good experience here, I felt I must. They diagnosed my damaged phone screen and the staff found that the manufacturer had note for my device that if there was an issue for the screen, that it should be replaced at no cost to the customer.I went in thinking I was going to have to pay $150+ for a new screen, but ended getting the repair done for free.The also repaired the screen in ~30min. Very happy with the experience.”
“Eric was awesome! He went above and beyond to make sure we were satisfied and got a new phone the same day with no appointment, an hour before they closed! Lovely service and we felt very comfortable in his care. We will definitely be coming back to this location when we get upgrades or for any other problems. Thank you Eric!!!! Give this man a raise, he works extremely hard to make sure every customer is beyond happy.”
“Tonya was amazing even though I was there a little bit longer than I wanted to be she didn't take one break handled customer after customer they came in non stop ive never seen anyone multitask so Much and remain calm and collective, without losing their cool”
“I still had an iPhone 8 because I dreaded the process of upgrading my phone. Well I was pleasantly surprised . Jonathan Silver at the Kenwood store did an outstanding job of setting up my new phone, transferring my data and making sure I was familiar with upgrades on this phone. Yes, it takes a little time but well worth it. Overall a great experience.”
“I went to this store because my phone number was suspended. Before I visit this place, I go to a different cricket location no one can help me . So I went to this location, two ladies, ximena and Karina, they help me right way . Very professional and friendly ?”