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“I would like to thank Brandon Taylor at Verizon for his excellent service. He was very helpful, patient, and took the time to explain everything clearly. Even though I didn’t end up purchasing a phone today, he never rushed me and answered all of my questions with care. It’s rare to meet someone so professional and genuinely willing to help. Verizon is lucky to have him—he’s an excellent specialist. Thank you so much! ???”
12 - 5PM
1067 OH-28, Milford
Mobile Phones
“The representative Kara was awesome!! She was very polite and helpful. My husband was switching from Samsung to IPhone and she was very patient with him and explained everything in detail for him. She made our visit very enjoyable. We will be back!”
“Went inside and was warmly greeted by Mike. He helped me a lot and he managed to help me over some stuff that was confusing at first but explained it pretty simply. Great worker! I will be definitely coming here again!”
“The ladies were very helpful and knowledgeable. Even upgraded my case since the didn’t have the same one for no extra. Would highly recommend
I broke my screen protector again and they were great super helpful”
“Highly recommend!! I called numerous places before finding this one and not only did they have the best prices, but they were the most professional and courteous. Thank you!!”
11AM - 6PM
250 Chamber Dr, Milford
Mobile Phones
“I had a really difficult and emotional situation come up involving my phone account, and while Verizon policies limit what could immediately be done, Daniel treated me with genuine kindness, patience, and humanity the entire time. He took the time to explain things clearly, listened without judgment, and even made sure I had a direct way to follow up so I wouldn’t feel lost navigating everything alone.
In a world where customer service can feel rushed and transactional, being treated like a real person mattered more than I can explain. Thank you for your professionalism, empathy, and help during a stressful moment. It did not go unnoticed.”
11AM - 5PM
4073 E Galbraith Rd, Cincinnati
Mobile Phones
“I came in this past week and switched to cricket.
Unfortunately, I need a different service however, Samir gave me a full refund and understood my predicament.
Thank you for being understanding!”
“Very efficient and friendly. My phone was fixed in less than 10 minutes!!!!! Even called and got an appt the same day!!! I’m beyond grateful and 100% satisfied with the service I received.”
11AM - 5PM
9555 Fields Ertel Rd, Symmes
Mobile Phones
“Went in and bought a phone from here a couple days ago and started having issues with it (nothing wrong with phone it was a problem switching from iPhone to Samsung) return was fast and easy and they got me set up with another new phone that I’ve had no problems with. Highly recommend this store”
11AM - 5PM
808 Main St, Milford
Mobile Phones
“Thanks Moe for all you did for us today .I was very pleased with the service and getting me straightened out I will have to nickname you Magic Moe and when you get that Harley-Davidson we going to call you Moto Moe ??️??”
“Jacob, a part of a new team at the Verizon Vitra store, was able to get me an $894 refund today for wrongful charges for a new phone and service that occurred almost a year ago. My husband and I have made multiple attempts and spent too many hours this past year trying to resolve the issue with the previous onsite team and Verizon Customer Service, but had not been able to get a refund. Jacob was knowledgeable about what information he needed gather to justify and document the error. He was determined to resolve the issue from the start and DID RESOLVE IT. He got us the refund! We are very grateful for his great customer service, care, and patience. We will spread the word about the great service received from the new team at this location and definitely come back here for our next phone purchase!”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“Ur representative Eman is very good at this job. Very helpful and I personally believe u should give this lady a raise. I would hate 2 come in with my problems and she not be here. Thank u DAVE BARBER ?”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
“Mark J is a phenomenal worker. He sat down with me and my friend and explained thoroughly what and how he could help me with my situation and also explained my bill so I could understand better on what I was charged for on a monthly basis. He made this experience a very enjoyable one and I left the store happier than how I originally felt when I came in.”
11AM - 6PM
1064 OH-28 C, Milford
Mobile Phones
“The Manager, Blake helped me so much by getting my phone bill together. He also allowed me to update my phone and purchase my brand new iPad! Thank you Blake, you are the greatest!”
“I met Tyler at SYM and he directed me to the best MacBook for my needs. He went out of his way to answer questions and make sure the product I selected would work the way I needed it too. I ordered online and received a call within the hour to tell me my product shipped. I would highly recommend SYM (Other World Computing)”
“Yesterday I went in and I wanted to say thank you again for an outstanding service Amir and for guiding me through this whole purchase!! Will definitely recommend my family/friends.”
“New update on this place. Mod prices still alittle high but the people who work here are awesome and will help you 100% of the time. Vape juice prices very reasonable and they told me last time they would order some of my coils and when i showed up today they had them. Top notch customer service. I love the dragon brew carmel cappuccino flavor.”
“Best guy ever I'm not good with phones at all and I have a lot of problems with it but every time I go to them they make sure to help out with and make me leave happy and they made my life a lot easier by helping me out with my phone”
“Thank you so very much too, the customer services at Milford’s T-Mobile to sammy and Kim understanding my situation and helping me dearly I really appreciate what you guys did for me”
“I needed help with identifying when exactly my phone suspension will become permanent. And I needed technical help getting an old app synced up to my new phone - but found a bypass solution instead, more time consuming, but puts me at ease that I don’t t have to keep using my old phone. Excellent satisfaction.”
“Went by to see if I could change-up my existing phone for another without a cost. Guess not. I have to swap brands I guess to get that kind of deal. At least they gave me an option.”
“I've used Cricket for 9 years now. Staff is wonderful and very helpful. Store is clean. I never have to wait long. And if there is ever an issue they take care of it right away. My only complaint is the price of cell phone cases and accessories, too much.”
“Such a wonderful knowledgeable person/salesmen. Mike helped me purchase a phone today. He helped me cut my phone bill in 1/2. Friendly,helpful awesome info. Thank you Mike!”
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“Amazing location, the manager Nick fixed issues another store created, and did an account review and lowered my bill $50, he spent hour with customer care getting everything handled for me, he went above and beyond”