The Verizon store in Mentor provides a great experience with friendly, knowledgeable, and helpful employees. Associates are described as personable, not pushy, and creative in figuring out plans to help customers save money. The store manager is noted as kind and extremely helpful, able to resolve technical issues quickly. Specific associates receive high praise for being exceptional, going above and beyond to resolve billing problems, and handling the process in a professional and smooth manner. Customers recommend visiting this store for all needs, from simple questions to purchases. The store offers convenience for mobile, 5G home internet, and business services, with options for in-store pickup, shipping, and appointments. However, customers advise vigilance for surprise fees and add-ons from the company itself.
Was just in the store doing an upgrade. Had the pleasure of working with Dre. Such a nice guy, very friendly and knows his stuff! Was truly a good experience with him.
March 2025
Best experience in a phone store. Dre was my sales rep & he was the absolute best. Hes real laid back & not pushy, very knowledgeable as well, made our whole process smooth and wasy. Couldnt recommend Dre enough. Will only be coming back to work with Dre. Make sure you ask for him if you want the best experience!
March 2025
We walked right in and were helped immediately with friendly associates. Dre was exceptional. He was creative in figuring out our new plan. He was fast, friendly, super positive and helped us save money!
We need more people like Dre working in customer service! Excellent job young man!
