Grocery Stores in New Albany, OH

“We started coming to this Kroger in March when the Pandemic was in full swing. It's 3 miles from our home and our other Kroger is only a mile away from the house; still, we make the weekly short trek to New Albany as this store is better stocked than the other one so it became out tried and true go-to store. Plus, it's on the way to our doggie day care we have more than one stop and it is between our home and where my parents reside in their assisted living in Granville so it became our stop for them since July. Great, great, great consistent staff. Very friendly. Very professional and fun despite this awful time in our country. I will admit when this store was undergoing renovations about a year or so ago, I hate it. There was absolutely no method to the madness where items were temporarily placed. Thank God we hung in there. Now we use both Krogers close to the house. This one for our weekly stop and the other as it has a liquor store inside when we need fresh bottles for our home bar! :)”

“Dtavia in Customer Service is an absolute rock star! I stopped for flowers for my kids house warming. She not only helped me pick the perfect vase and flower combo but trimmed the stems for me. She was fabulous, beautiful and kind inside and out!”

“Tony watched my Pets while I had to go in and exchange an order that I placed via Instacart because I ordered the wrong items. He is very sweet and so is Monty. She’s awesome as well. I love them both. They are both awesome and remember Jesus died for you to have heaven on earth and He loves you so so muchy much much MUCHHH!”

“I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.”

“I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.”

“To whom it may concern, my name is Autumn and I was broken down physically and mentally at your new Albany location yesterday, 5-18-2024, from about 4:30-10pm. The manager on duty, one of the cashiers named Steve, and two or three additional employees came and asked me if I was okay. Additionally, they repeatedly came outside during my time there to check on me, brought me water, and basically consoled me because I could not get myself together . It was so hot and I’m sure that was a factor in my breakdown. The MOD brought me a bag of ice and told me to stay cool and keep it on my wrist and neck to regulate my body temp. I couldn’t have asked for anything else at all and I personally feel like they deserve some recognition for their level or care and attentiveness to me and my situation. This crew is absolutely what saved my life to be honest yesterday. I was in a very bad place mentally and they were there to talk me down every single minute. I owe the crew that night my life and most importantly my respect and gratitude for their kindness and empathy.”

“Decent store, especially if you have flexibility to shop the store circular. I certainly, by far, prefer "The Eagle" to Meijers, but then I'm a Pittsburgh girl. I miss the $5 Friday donuts, but I've made the sacrifice to head over to Krogers $5 Friday donuts or, better yet, Costco's almond Danish. This Giant Eagle store is clean and well stocked with friendly employees. It is on the way for us and is much larger than our very small, former Big Bear store, closest to us. My biggest complaint is not something under the store's control. My GPS directs me TO the store, but leaving is impossible. I want Reynoldsburg New Albany Road. The GPS wants to put me on 161. That's out of the way. So I shut down the GPS and tried to retrace by steps and was frustrated when at a choice point, all the signs had some form of "New Albany E,N,W,S" in them. I was so confused, I thought I was in Pittsburgh! Bring your own bags. It's a good habit to get into. And it is slightly pricey, but your stuff lasts longer, so I think it's a wash. Cheap stores aren't so cheap when you have to throw things out because they have spoiled or have no taste.”

“Pretty short staffed so they aren’t open even the reduced customer service hours. Typically have one cashier at non-peak times. (Cashier sits on a stool so it’s difficult to even see they are there.) They start giving store closing announcements an HOUR early which truly seems almost unprofessional. Every store has a closing time but they don’t go over the store speaker every 10-15 minutes for the entire last hour to let you know they will be closing (and really don’t want to have to stay late!)
The younger employees are typically far more helpful on the whole (at least in the front of store.) One of the self-checkout supervisors seems to love being in charge and socializing with everyone but has forgotten the service element of her job. It’s not like I expect any associate to bag all of my groceries, but instead of just standing there or chatting it up by the bathrooms, why don’t you pitch in and help bag a few items until the next blinking register light? Small gestures like that (I have had a 20s man help bag in his brief downtime) go a long way in keeping the customer service in self-service operations.”