The Verizon store in New Philadelphia is highly recommended for its excellent customer service and knowledgeable staff. Customers praise employees like Chad, Justin, Heather, and others for going above and beyond to assist with their needs. Chad is described as the best employee, always willing to help, while Justin provided great assistance during a visit. Heather was especially appreciated for taking her time to explain things clearly and offering exceptional support. The store’s manager sets a positive tone, being respectful and kind to both customers and employees, even during busy times. Despite some challenges like transferring service from Sprint and dealing with roadblocks, customers feel confident in the professionalism and character of the staff. Many mention that the staff provides personalized, focused, and informed service, making their experience worthwhile even if Verizon's prices are slightly higher than competitors like T-Mobile. Customers also highlight the convenience of online ordering options, including free 2-day shipping, same-day delivery where available, and in-store pickup. Overall, the store offers a welcoming environment where customers receive attentive care, which is especially valued after frustrating experiences with customer service through phone and limited store hours. The staff’s dedication and professionalism make the Verizon store in New Philadelphia a trusted place for mobile, internet, and business needs.
I upgraded my phone yesterday. Tyler greeted me right away. Despite the store being under construction, my experience was wonderful due to Tyler's professionalism and patient support. He was knowledgeable concerning phone options and what would work best for me. I highly recommend asking for Tyler when you visit
August 2026
This store is very helpful and people are so friendly
August 2026
The manager Luke was very helpful. I will recommend this place to anyone.
