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10AM - 6PM
6573 Pearl Rd B, Parma Heights
Mobile Phones
“S/O to Moe for helping me through the process and getting me exactly what I wanted and needed just in time for Christmas. Fully legit and great devices Thanks again Moe.”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“Got my Iphone 15 pro max screen replaced. Took 20 minutes and so far works perfectly. Costed me $90 and others were looking upwards of $150-$380. Check this place out.”
“Installed replacement analog sticks on PS5 controller, Staff were friendly and knowledgeable. Communication was good and service was quick. Controller works great and the stick drift issue I had is gone.”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“I got a great deal on the phone and tablet I bought. If ever I have any issue I always go there guy there help me every single time .place is clean and very patient service very helpful..”
“Michael is a great and kind person will only try to sell you what you want and help you pick a good phone carrier and will help you get your phone right before you leave great business”
“After debating for a few months on switching from T-Mobile to AT&T went to the Middleburg Hts OH in person and can be more happier Kayla and Ronnie took good care of me got 2 lines and they were very friendly and professional the really knew what they were doing it was a smooth transition they took their time to even set up the phones for us and helped us getting every discounts that we could get love the service even got us a good discount for home internet thank you Ronnie and Kayla.”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
10AM - 7:30PM
9745 Lorain Ave, Cleveland
Mobile Phones
“Lou was such a godsend... He was fast efficient friendly was going through loops to try to help me while customer service was failing me. Go to them for honest straight to the point help!! Will definitely be going in store for all my future transactions”
“Super friendly ,knowledgeable, and a great selection! I ran out of vape juice while traveling and found this place. They were super helpful and had really fair prices.”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“I had a great experience at Total Wireless. The service was fast, the staff was knowledgeable, and the establishment was very clean and well organized. They made the process smooth and answered all of my questions without rushing me. I definitely appreciate good customer service like this and would recommend them to others looking for reliable help.”
“Awesome guy great, customer service outstanding understandable amazing never had better customer service than him. I don’t know what the lady Kelly talking about. He’s wonderful. Never had an issue and Kelly. If you came to the guy with an attitude, he have to treat you back with the attitude, you will never get better customer service than him. I went to Broadview and Pearl and I went to the other pearl store they never treat me better than him thank you Abe. You was wonderful.”
“Ihad a very fabulous experience at Metro by T-Mobile! Sree was absolutely amazing — very professional, patient, and friendly. From the moment I walked in, Sree made sure I felt welcomed and taken care of.
Sree clearly explained how to use the myMetro app, how the Tuesday offers work, and helped me understand all my plan options so I could choose the best one for my needs. There was no pressure, just honest and helpful service.
The whole process was smooth, quick, and stress-free. I truly appreciate the excellent customer service Sree provided. I highly recommend this location and especially recommend asking for Sree if you visit!
Keep up the fabulous work!”
“Crystal R. is such a knowledgeable employee there. She is very helpful and makes her customers feel great leaving the store - with or without a device! ☺”
“Shout out to Mike ?? he helped my mother, get a new phone when hers broke; if you can successfully do that— I trust this location! Very outstanding service, will send future business here, just because of him!”
“First and foremost, it is not often that you will encounter genuine and honest customer service! I chose to give feedback based on a personal experience I had today at this location! My hopes is that this location remains still and that the people who encounter not so good experiences visit this location! I honestly appreciate the many times I have been given the same courteous attention and time— EVERY TIME! My intentions were just to go inside, pay my bill, and keep it moving… but to my surprise; on many occasions, (someone) noticed that something was on my mind and they found it in their heart to comfort me! In closing, you NEVER KNOW what someone is going through… so if a kind person decides to devote their time to “see about you” … appreciate it! I love this store! I enjoy every moment when I visit! If I’m down and out— I know where to go! And this is real talk! Thanks a million! And continue to be a blessing to the public!”
“Bill did a great job, another local shop couldn’t/wouldn’t make the effort after charging me $160, don’t go there, you’ll go “broke.” I could tell from speaking with Bill, he’s got the knowledge and experience. Don’t waste your time anywhere else, just go to Procom.”
“I came in here. My phone was messed up not only did they walk me through the process, but they took the time. I was confused disoriented he set me up and got me on my way. I love this store.”
“We came in...so tired. Long day...Had an emergency phone situation...Retail Sales Consultant: Gabe! He read our body language well and took care of us with 5 star customer service. No force deals, but just honest strait forward advice, recommendations...Glad we stopped in...”
“very recommended, I've had a few screens repaired by them and they do a great job. I've never had any problems afterwards. Great place and great people”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Rula Wireless is a great place to get your phone fixed, buy a new phone, etc., They are Fast, Efficient, Great service. They fixed my phone in 10 minutes & I have had service & doing business with them for 7 years. Great people, Great place, Great service.”
“Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!”
“On May 3rd My phone was stolen and I went to this store in a panic. The guy working there (I didn't get his name) was absolutely compassionate and helped me quickly and professionally. He went above and beyond for me, which I really appreciate.
Thank you!!”
“Came here after Apple 'attempted' to fix our phone but nothing happened so we bought a new phone. I told the guy here that I was certain it was a battery issue. He listened to me and sure enough, fixed my phone AND gave me a new screen since the original broke when he was repair my phone. Highly recommend taking your phone here instead of wasting time with apple.”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
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“Gear Box was amazing. We had a faulty hdmi port on our ps5 and I called them, took it in, and had my playstation back and working perfectly all in the same day. Very friendly, extremely fair pricing (shopped around and they were unmatched), and they go the extra mile on their work even cleaning the interior while they had it open. Will definitely be using them for any future tech issues.”