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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“I want to give a big gold star to a mail carrier named Mohammed, he delivers to our building and could not be any kinder! He always have a smile and a hello to all the residents and does a great job! He really stands out as someone who loves their job and the people on his route, we need more people like him in this world!”
“I drive from Westlake, past the Westlake post office to come to this location for any mailing needs I have. Friendly staff but more importantly, much faster service than my hometown post office in Westlake. Yesterday I had to wait about five minutes and the guy apologized to me repeatedly.
Can't believe this is a government run place at how efficient it is.”
“I love this Post Office. They got some sweet people there. They real respectful, I love them. I like this Post Office. They don't have nasty people that have nasty attitudes. They got wonderful people that have real good attitudes.”
“Always a very good spot for your ice cream and freshly made
On my bike packing trips I always go to a dairy Queen it is a mandatory stop for me”
“Shannon is a really wonderful person he’s great always took care of me with my packages and even gave my kid a toy and treats everyone with respect great customer service I even came last minute a couple times and made it and always been taking care of me I definitely recommend this post office to anyone you won’t go wrong love this post office!!! :)”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“One of my favorite post offices around. Simple easy decent parking and I totally love their self service kiosks which makes it so easy to scan packages get a receipt and be on your way.”
“Always great service. Very friendly staff and very helpful. There is plenty of parking with lots of handicapped parking. I've been going here for years and I have never had an issue or problem.”
“For the truck drivers
If you have morning deliveries it’s usually going pretty fast, I got full trailer and it’s takes them to unload like 20 minutes
Good place to unload!”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“I have no clue why the ratings are so low, except people rarely leave comments, except to complain. The U.S. Postal Service processes and delivers an average of 371.3 million mailpieces daily. Postmaster DeJoy destroyed hundreds of automatic sorting machines in 2020 and those have not been replaced. Think about that when when wondering why packages seem to stay for days at major hub locations that use to have these sorting machines and now everything has to be handled manually by people that don't have any monitoring, because everyone is honest, but I digress.
Today I needed to get my taxes mailed and I wanted a return delivery confirmation. Ruby not only greeted me when I entered, when my time came, she was the person to help me out. She was cheerful, helpful, courteous, and efficient.”
“Mostly busy location with long lines, especially during peak hours, but that is pretty common for this post office. I usually just drop off my mail and packages, so I cannot say too much about the full customer service experience. Parking is plentiful, although it can fill up quickly during busy times. The building itself is not very large, so when the line gets long it can feel a little cramped inside.
That said, the location is convenient and seems organized considering how many people come through daily. The self-service drop-off area helps make quick visits easier, and the place generally feels clean and well maintained. If you go during non-peak hours, the experience is much smoother.”
“A lot of complaints about this location so I wanted to set the record straight. Convenient location lots of with free parking, adequately supplied and fantastic customer service. Yes they are short staffed but that is no fault of the employee. Be patient and nice to one another.”
“I had kenton as a cashier he was the best!!!! he was super helpful and made sure we were set. i specifically come to this location to have him as my cashier. truly the best and sweetest!!!”
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“I had such an amazing experience with Stephanie at this location today that I genuinely felt compelled to leave a review. First and foremost, she was incredibly kind to every single person in line. I came in close to closing time when it was busy with people getting off work, and she had a line of about five customers—but you would never have known she was under pressure.
She took the time to apologize to each person for the wait, and she did it with such sincerity and warmth. What really stood out was how cheerful and personable she was the entire time. She truly listened, never rushed anyone, and still managed to keep things moving efficiently.
Stephanie completely changed what you expect from a typical post office experience. She even made me laugh, which is not something I ever thought I’d say about mailing something with USPS! She made the whole process of sending out my wedding save-the-dates feel special and stress-free.
I will absolutely be coming back to this location—and honestly, I’ll be hoping Stephanie is there every time. She is exactly the kind of person you want helping with something important. I’m already planning to return to send out my wedding invitations with her. She’s a gem!”