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“The UPS is a very friendly, clean store that offers many helpful services. The staff is great with printing return labels for Amazon. I definitely would recommend this business 100%, and the hours are absolutely convenient.”
“August 2026 visit. As always in and out in seconds as all was on files. Shout out to Austin and Georgia, the best.
Second visit to the Bagley Rd UPS wgile up in Cleveland. Understand from staff (know each shop is individually owned) that this shop is owned by entity that owns 17 across Ohio and Indiana. For the C-Suite at owner juat letting you know (as a serious buyer of UPS and your competitors) services that your staff on Sp 20, 10 a.m. at Bagley Rd was fantastic, especially your pleasant and sharp manager on the ball. If you give awards forbest at your 17 locales I am nominating your Bagley Rd, Cleveland team. Keep up the great work.
Back in Cleveland and my local UPS is still on the ball. Thanks all.”
“Let me compare my visit to this ups store to the ‘other store’ for shipping—which is closer to home: This store provides service, courteously, friendly, efficiently, thoroughly. The ‘other’ shipping store makes the customer make their own label—on a computer that I’m not familiar with, and don’t know how to use, and they will not assist me! I’m 80 years old, I use a shipping service every few years, not every day—I don’t own computer or printer. I need help! And this UPS store helped me, courteously, thoroughly, and quickly—with a smile and a thank you.”
“Zach was amazing! He quickly figured out the issue with my package and clearly explained everything about the Amazon returns. He completely turned my experience around—thank you! I’ll definitely keep using this location.”
“Last summer, the place that was supposed to print our wedding programs backed out at the last minute, a day before our wedding. Neel Patel, the owner, was so kind to us and was able to handle the whole project and even gave us a great deal. He saved us so much stress and really got us out of a tough spot. Highly recommend.”
“Shout out to the employee rose. The only one I ever see working there and always handles everything so well and is so kind especially when it's busy. Such a great worker and very much appreciated 👍🏼 keep up the great work!!!!”
“The girls working were Very polite, I had to send a fax, and wasn't sure what I was doing. They did everything for me. They were moving people along very quickly. I'm going to make this my new permanent location.”
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“Heather is the BEST!!!! She went over and above!!! Being on older women I'm not good with a cell phone. When I explained this she didn't hesitate to help. I would have given a 10 star, if I could. I had gone to the Brunswick ohio location they were rude and wouldn't help me at all.”