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“Our family has had several upgrades, plan changes, number migrations, broken phones and trade ins, in the past 2 months -- Ruthann (& the whole staff) have been GREAT!! Made everything SO easy!!!!”
“This store is top notch for service. The young lady who took care of me (sorry for not remembering her name) was awesome. I had a Samsung S10e and was in need of an upgrade. Went with the Samsung galaxy s23 ultra and glad I finally did it. The pen will be very helpful filling out forms in pdf format that I had a hard time with the previous phone.If you're in need of anything from a new phone to chargers and more, I highly recommend this store.”
“They didn’t excellent job at this Verizon store. Duncan was very patient and thought outside the box to try to help save us money and provide the best service. I highly recommend this location.!”
“Rachel was super helpful. She was always patient even when we had an issue that lasted two days! We are very thankful for her assistance with getting our new phones!”
“Just happened to pop in to upgrade my phone on the same day of a massive nationwide outage because I have great timing like that. The crew here was already short staffed and there was an endless parade of people coming in to complain about the outage. They handled the situation so well and were so patient and good natured with everyone and still managed to make my upgrade process one of the quickest and easiest times I've had at a cell carrier. These folks were awesome and I highly recommend this location!”
“Went to Best Buy before going to this ATT store. The associates were clueless about cell phone services. The ATT store provided fast and knowledgeable service. Jeremy knows his stuff!”
“After visiting multiple ATT stores in and around Mayfield area and none were able to resolve my issue, I visited this Solon, OH store for the first time to convert my Prepaid acc to postpaid. Kevin - The store person quickly tried and identified how it can be done. Kevin seemed technically sound and connected with backend tech-support, explaining the issue and getting it fixed. Though it was bit of a lengthy process, but Kevin patiently did it with ease. Good to see such technical people providing very good customer service.”
“My wife and I have been here about 4 times in the past few months. Kayla and Kevin are extremely helpful and polite. They answered all of our questions and helped us get 2 new phones. When we came in and they were busy, they immediately acknowledged us and apologized for the wait. I’ve recommended them to my family and friends. We’ve had bad experiences with cellphone companies in the past, and they were such a relief.”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“Derek was really helpful in the whole process of me switching over both my phone and internet!I recommend both him and T-Mobile 100%!Thank Derek for everything!??”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
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“This Verizon store in Twinsburg, OH is one of my favourites to visit. Staff is knowledgeable and work together to offer their customers the best options. Sometimes the wait can be up to an hour, but staff has always acknowledged the waiting customers during that time. Good deals on phones and other electronics.”