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“Tommy did a remarkable job. He is very knowledgeable about what he was doing and he was on top of everything he was doing. Denelle was there to help and they were also very helpful and knowledgable about what they were doing. I highly recommend this store for someone who wants a quick experience without all the hassle of having to wait forever to get an upgrade or some other small issue.”
“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”
“UPDATE: Alexis was fantastic. This store is my go to. 10/10
Rachel...was over the top. Closed at 7
She stayed with us to complete the sale .awesome employee..over the top..”
“Tabatha is a LIFE SAVER. We went in for a device protection reason and then all found out I was good for an upgrade. Well she said that it was completely my choice. Wasn’t pushy, nothing. Just straight up with me. The main reason I was looking for a different phone was cause of the charging port hardly ever working. She took it and cleaned it out and got a lotttt of metal out of it. She had worked on it for at least 10 minutes. I’m a welder so it makes sense for the metal to be in there. Now, minding you I have taken this phone to Cell Doc in BV Mall 3-5 times for a cleaning. Paying $20 each time. Still same issue. Even had it done the same day that Tabatha cleaned it. She made it work just like a brand new phone. She is super nice and a great team member of T-Mobile. I’ll definitely be going to see her for any other needs! Thanks Tab!!”
“The manager Christian and his fellow co worker were great at explaining everything and helping me do my 360 protection replacement for my phone. both were very professional and very thorough with answering all my questions.”
“Tori was AMAZING! She helped us return an item without having to wait a long period of time. She was VERY professional and extremely kind. She was very knowledgeable and very helpful! Much appreciated!!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“Need a iPhone and called they have it showed up 20 mon later had new iPhone a discount for the loyalty of calling and showing up he was actually surprised walked out with my cash paid iPhone”
“If you need help with upgrading your plan or understanding your bill or phone, see Isaac. He’s very friendly and knowledgeable, and always looks out for his customers, and is always there.”
“This was the first visit to pay my bill. The customer service representative was very nice and helpful and made sure my credit of 10.00 off was applied. Didn't have to wait to be helped.”
“Even though when I got there they had 6 people in line before me, the employees that were there got everyone taken care of so quickly. I expected to be there for at least an hour but it only took like 20 mins.”
“Never was switching cell phone providers this easy, hassle free, more affordable and need I say fun. Thank you Nicky Gliatta for ALL of your help, patience and overall better experience than I thought was possible!”
“The service was good when we had it installed. Had a solid tech that cared about what he was doing. Truthfully though with ISPs, you kinda are gambling every time on a service call. Some are great and some are...not so great.”
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“Samantha was great and felt like I might need a new phone, but was not at all pushy. Very helpful in helping me understand. Gave me questions to ask my son to alleviate my problem. Thanks so much!!”