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“Fantastic company. Sam is great to work with, as is the service department. I was in need of a new mower. Sam took the time to show me multiple options and ultimately sold me a new Honda HRX mower. And everyone was just nice to work with. Highly recommend.”
“It's the first place I go for anything still a special place for the greatest customer service. Still amazing service. No place better if you need help to brain storm anything don't throw stuff away fix it”
“Good service. Can't beat the price on the hand tools. Quality is better than expected for the price. For power tools and up the quality can be hit or miss.”
“Found out about this Hardware store from a BIG BOX employee when I could not find what I wanted. He told me if they don't have what you are looking for you are out of luck. So, I gave it a try and have been back often. Great place it reminded me of the neighborhood hardware stores where I grew up.
THEY provide MANY services one of which I will be back for soon is Screen repairs.
SO, if you believe in SUPPORTING LOCAL SMALL BUSINESS here is a perfect place to do so.”
“Awesome, hardware store!! Reminds me of how stores were back in the 70's.. a nice gentleman, named Greg, helped me find what I needed.. I highly recommend Torch Hardware!! I prefer to shop in small neighborhood businesses, rather than national corporate stores ?”
“We have lived in Berea for over 25 years and when we need some hardware our first thought is to stop at Brown Hardware. They have a large selection and carry not only the usual replacements items but even some unusual ones. We have yet to be disappointed.”
“First for everything. Never been in E&H. Just came here from SC visiting family and I had such an amazing experience here with Kara and Dzmetri. Outstanding customer service from these 2 employees and I mean outstanding service. Well mannered and simply delivered! I spent a while in this store and noticed the two of them working hard with answering customers concerns while handling multiple customers. Both will multitask and go from one end of the store to the other. I will be definitely let my family know here to shop at this store and I thank the 2 of you for showing how dedicated you are to your store. We need this in South Carolina! Fast and efficient service right here.”
“I am a local Realtor and locks and keys are my business. I had an issue with a property and needed a locksmith ASAP and Duman's was able to come out within a few hours to get me back up and running. I will definitely use their services again.”
“I don't go here often, but when I do they always seem to have what I need. Can't find it? No worries, just ask and their friendly staff will find it for you”
“I am a 79 year old man who carries oxygen and walks with a cane. I have shopped at your Columbia Station, North Olmsted, and Lorain locations. In all three stores I was asked and given help from purchase to the trunk of my car. Wonderful people! They asked me if I could use help. I didn't have to ask them. In my opinion Tractor Supply is a wonderful organization that hires the best people from management on down. Thank you, Tim Greene”
“Western Window offers a rare service that will reproduce a window or screen and other, no longer available, items for older homes. The personnel is friendly and knowledgeable and willing to go the extra mile to figure things out. My home is 118 years old. Although the storm windows were added later, I couldn't find a replacement screen. Bingo. Western Window had the solution. Driving more than 40 miles was worth it. It is a family owned business with a customer service attitude unmatched by many. If you need a window or window accessory you can't find, give them a call.”
“I've ordered mulch and firewood from them. The mulch was fine. Very good quality and I'm very happy with it. The firewood came covered in mud and was very wet. Not seasoned. Further, there were many large pieces that weren't split, this is the worst firewood I've ever gotten.Edit: Kurtz called me and they made it right. I appreciate them taking accountability and doing the right thing.”
“Stopped by Friday to see if they had any propane fire pits. Ben greeted me when I entered the store. I explained what was going on with my existing fire pit and Ben showed me a replacement part option that might solve the issue with my existing fire pit and save me the cost of having to buy a new fire pit. I wasn’t real comfortable with replacing the part myself and Ben suggested I could bring my fire pit in and they would replace the part for me. I came back the next morning with the fire pit. I got a call a couple hours later saying everything was all set. The fire pit is working again. Very pleased with the work they did and the money saved. The entire staff was very friendly and responsive. Job well done!”
“I placed my order online and it was ready in 15 minutes. My items was ready at the door and Tim was very nice and helpful. The store was clean and neat. I'd stop by again.”
“This place is great, Chet was incredibly helpful. I told him what I was trying to do with my kitchen sink and he had me text him some pictures to find the right part. Home Depot isn't going to do all that for you!!! Great experience, I'll be a customer for life at a place like this over a big box store.”
“Amazing place with a wide variety of items and I have not once experienced something being out of stock. Awesome staff that went above and beyond to help me put a very heavy item in my car. The worker offered I didn't even have to ask. Great place and great staff. Thank you Tractor Supply in North Olmsted”
“Had to have my riding mower picked up for repair. That cost was $60 dollars which I thought was high but what can you do if you have no other way to drop off. The part Needed was unavailable and had to be ordered, took like 6 weeks. Once in, Puritas fixed in about 3 days. They repaired my mower and all is good. The price was reasonable and I'd use again.”
“I’m a plumber in Missouri and had an interesting problem with a shower cartridge.
I noticed Avon lake Ohio 44012 imprinted on it. So I googled plumbing companies and active plumbing supply company popped up.
I called and talked to John Knight.
And he had me send a picture to him and then went out of his way to help me even though I am in Missouri.
Thankful for the help!”
“All the employees who helped me were super helpful and incredibly attentive! I was in and out with my paint and supplies in less than 10-15 minutes. No stress, super easy!”
“Generally I get all the help I need... but my last interaction, I had called for, and was told, they have snapdragons...poor guy was walking us everywhere to no avail. No help in the nursery, either.”
“These guys really are great at what they do. I have been using them for years and they've always gone above and beyond to make sure I have what I need to do my job.”
“I have never seen a better set up bathroom for a store. They had a flip out stool for my 3 yr old to stand on so we could actually wash his hands. Then they had paper towels insteadof that air dryer that scares him and they had a door that pushed out so you didn't have to waste towels to open the door. Thank you so much for thinking of everyone that uses the bathroom. It was also incredibly clean!”
“I'm so impressed with this stores customers service, an extra thanks to Dave the Pro dept. manager. We live in Richmond hts and this particular project has had us at 3 Home depot stores,looking to stop at 2 more. Long drive, but this store was well worth the drive, project back on schedule.
Thank you Dave and Rocky river store.”
“This is the most friendly and helpful ace I've ever been too.. I'm there often since is close to my house.. Michelle is usually at the register and is always super nice and helpful!
Go check ot out”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
“I went to get a couple of screws for my daughter's bed & a part for a dryer. The people there were so nice & helpful & found the parts for me thankfully. Thank you again”
“Brian Dickens did a great service working in the plumbing dept helping me select the correct products for my project. He was very patient and helpful and made the best suggestions that worked out as he figured out for me. Thank you Brian.”
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“I just had to share the amazing service I received from Ray and Kevin at E&H Ace Hardware in Westlake, Ohio. These guys are absolute lifesavers!
I brought in my EGO electric power mower for repair, and Ray and Kevin were incredibly welcoming and helpful from the get-go. They wasted no time in assessing the issue and explaining what needed to be done.
What really blew me away was how quickly they got the job done. I dropped off my mower in the morning, and by the end of the day, it was fixed and ready to go! Plus, they made sure to handle everything under my warranty, which saved me a ton of hassle.
Throughout the whole process, Ray and Kevin were friendly, professional, and just genuinely great to work with. I left the store feeling like I was in good hands, and my mower has been running like a dream ever since.
If you're ever in need of repairs or assistance, I highly recommend paying a visit to E&H Ace Hardware and asking for Ray and Kevin. They'll take care of you like family. Thanks a million, guys, for your fantastic service!”