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“Mekhi was a delight to work with. I am the worst technical person, and he was able to walk me through exactly what I needed and did not try to over sell me. Transferring my data took some time, and he was very patient and pleasant. Prior to waiting on me, he dealt with a very belligerent customer who was calling names and demanding a manager. Mekhi was very calm and professional handling the client and the situation. Meki is a keeper!”
“When I stopped in the store was busy. While I waited I noticed the staff interacting with other customers. They took the time to provide assistance regardless how busy it was. It was clear they provide great customer service. When it was my turn, Frankie helped explain costs involved with a new phone and was even able to lower my phone bill. I highly recommend this store.”
“Gabe and Lito are awesome both we're able to get me what I needed and worked together to find the best deal for us. Will definitely come back to this location in the future. Highly recommend.”
“I came in Sunday for a screen protector and was received so well by Khalis and Kendra both were so kind and sweet! They were very attentive to my needs. I will gladly come back to this location regardless of the drive to visit these two. It’s refreshing to have such professional and awesome customer service!!!”
“These guys are so helpful. They lowered my bill $50 a month from att and when I went back to add another watch, they were so busy, but still managed to get me out of there way quicker than I expected!”
“Well this is my update? actually the service was great the person who attended me was David great person 10/10? answered all my questions, only negative thing is that you do have to wait like 1 hour to be attended, other guy stayed 2 hours with some clients, they should try to fix that because that is something really negative, but everything else was great ? thanks to David ?”
“Went there to get there 5g home Internet and the guy that helped me was awesome he helped me get it set up and was very friendly and helpful and I would recommend them to anyone and everyone”
“Change service sever months ago and Verizon Corp. owed me a refund. I was unable to secure it via the phone or the Internet but the manager at this location took time out spent an hour securing my refund from the corporate. Thanks again.”
“Received great help in two different visits to the store, first time switching cell phone carriers, ha! More information wouldve been helpful in the process but it all worked out, and I'm very happy.”
11:00 AM - 6:00 PM
14717 Detroit Ave, Lakewood
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“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Came in to upgrade my iPhone, ran into some troubles but Hunter and the manager (didn’t get the managers name) but they were both super helpful in resolving our issues and getting my mom and I upgraded. Definitely stop by and Hunter will get you all squared away. He was awesome!”
“Last weekend we had decided we were going to add my girlfriend to my existing one line plan and see what we could upgrade to that was affordable. We both prefer iPhone and we were both overdue for an upgrade. I’ve been with Verizon for 3 years and prefer them as they are the most reliable service. Mannan kindly greeted us at the door as soon as we entered. He kindly explained what options they could provide that was ideal for us. I was initially surprised because past experiences in phone stores have been insufferable. We’re not picky and try to always be reasonable. As someone who works in customer service I understand how important it is to make sure people feel comfortable and confident in your ability to perform your job. He was very kind and professional. I did not once feel like he was being too pushy or sell us things we didn’t need. Everything was smooth and relatively effortless on our end as far as the activation/upgrade process. That’s all I could ask for when having to do these menial tasks that sometimes turn into a nightmare if there’s poor communication. We will certainly plan on continuing to use Verizon in the future and recommend this store to others.”
“Went for wifi pods and was greeted at the door by Norman who helped me through the process he was very nice and helpful and made the visit very pleasant Thanks again for great service”
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“I recently had the pleasure of working with Trey at Verizon, and I couldn’t be more impressed with the level of service I received. From the moment I walked into the store, Trey was attentive, knowledgeable, and incredibly helpful.
Trey took the time to understand my needs and provided personalized recommendations that perfectly suited my situation. He was patient in explaining the various plans and options, ensuring I was well-informed before making any decisions. His expertise and professionalism made the entire process smooth and stress-free.
Thank you, Trey, for your outstanding service! You truly exemplify what excellent customer service should be. Verizon is lucky to have you on their team.”