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“Recently upgraded our home equipment so we had to return our old stuff. Deb was friendly and helpful made the transaction very easy. The line wasn’t more than 2-3mins.”
“Gabe and Lito are awesome both we're able to get me what I needed and worked together to find the best deal for us. Will definitely come back to this location in the future. Highly recommend.”
“I came in Sunday for a screen protector and was received so well by Khalis and Kendra both were so kind and sweet! They were very attentive to my needs. I will gladly come back to this location regardless of the drive to visit these two. It’s refreshing to have such professional and awesome customer service!!!”
“Stopped in today to pick up some new equipment. Had questions that the online chat team couldn’t answer- but the staff here answered everything right away! The 3 staff members I interacted with were very kind and helpful! Great experience! :)”
“These guys are so helpful. They lowered my bill $50 a month from att and when I went back to add another watch, they were so busy, but still managed to get me out of there way quicker than I expected!”
“Went there to get there 5g home Internet and the guy that helped me was awesome he helped me get it set up and was very friendly and helpful and I would recommend them to anyone and everyone”
“Set up tv and internet service today (4/28/2024) thru Tyler and he was superb. He explained all options clearly and demonstrated how to use the new equipment in store.”
“Came in to upgrade my iPhone, ran into some troubles but Hunter and the manager (didn’t get the managers name) but they were both super helpful in resolving our issues and getting my mom and I upgraded. Definitely stop by and Hunter will get you all squared away. He was awesome!”
“Change service sever months ago and Verizon Corp. owed me a refund. I was unable to secure it via the phone or the Internet but the manager at this location took time out spent an hour securing my refund from the corporate. Thanks again.”
“Debbie store manager at the Strongsville Verizon 5 Stars on her customer service Bought a new phone and had a few problems setting it up came back the next day and Debbie was great in helping me .Great Job Debbie!”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Internet Service Providers
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Rico did a great job assisting me with getting my new devices. Walked into this location expecting to wait like usual but I was immediately assisted. A nice Verizon employee named Rico helped me from A to Z. He answered all my questions, helped me set my device up, and even helped me add a line for my son for almost no cost with a promotion he found. The great service and professionalism at this location is unmatched!”
“I had the pleasure of working with Steve from your Parma Store . He really helped me. He got me the best plan that worked for me and also got me scheduled for new equipment right away. THANK YOU STEVE !”
“I came here to change my phone number! It was alittle difficult because it was free to change it online in the app the employee wasn't really walking me through and helping me so I asked for the manager and it was well from there! Thank you! I'll be back maybe for a new phone in a few months ! Hehe !”
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“I recently had the pleasure of working with Trey at Verizon, and I couldn’t be more impressed with the level of service I received. From the moment I walked into the store, Trey was attentive, knowledgeable, and incredibly helpful.
Trey took the time to understand my needs and provided personalized recommendations that perfectly suited my situation. He was patient in explaining the various plans and options, ensuring I was well-informed before making any decisions. His expertise and professionalism made the entire process smooth and stress-free.
Thank you, Trey, for your outstanding service! You truly exemplify what excellent customer service should be. Verizon is lucky to have you on their team.”