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“Kenda is respectful and kind very helpful and helps make sure your stuff is safe and secure. She keeps the place clean and I trust that my property is well secured”
“DJ and Ashley always provides the best customer service we have been to this location multiple times and never have issues super friendly I will always come back to them!”
“I had an excellent experience at Extra Space Storage thanks to MJ. He was incredibly helpful and took the time to walk me through exactly what size storage unit would best fit my needs.
Even better, he went above and beyond to help me figure out the best long-term payment options, which actually ended up lowering my overall cost! It is rare to find such honest and attentive service. I highly recommend working with MJ if you are looking for a storage solution.”
“Miss Angie was so nice and help me save some money. In this economy that's a blessing. Honestly she is a blessing, talking to nice people like her is very much appreciated.”
“Hannah and RJ were very nice to me this morning when I checked in for my unit. They provided great customer service and made me feel comfortable keeping my items here.”
“I stopped in to grab some boxes and Melanie was so nice! Cordell helped me take my items out side! I’m still looking for storage in the area and I would definitely recommend talking to these two.”
“Great customer service. Ian was very helpful and informative and took a lot of the stress of us as we are in the process of moving. Highly recommend coming to Public Storage for your storage needs. Ask for Ian!!!”
“The only reason I'm giving this five-star rating because this is actually a clean area and the employees that work at this location they are nice. If I was able to give a zero star rating as far as public storage company is concerned I would. I rented my 10x20 storage unit in October of 2025 it's now June of 2026 I understand what promotional rates are and I understand the promotional rates only last a certain amount of time. So my promotional rate for my 10x20 was $124 what a great price. I did know that when the promotion was over that it would jump to $164 I was okay with that. And it did do that after 90 days it jumped to 164 that's great. I've now been there as of 2 days ago 8 months. 8 months my rates have now went from $124 and my new rate starting of July 1st 2026 is now 218 a month. Every 4 months they will raise your rate 75 to $100. That is not in the contract you sign. In the contract you sign it says it's a month to month contract and they can raise rates at any time. I didn't get any notification that the rates were going to go up. I'm on auto pay because that will save you money. But if you're on autopane you don't get notification of raising rates then you budget your money a certain way then you think you're paying one amount but then they you know hit your account for $70 more then that would overdraft that particular bill on a budget. So be real careful in Columbus. Public storage will raise the rates every 4 months upwards of $100 each time. Long-term renters pay more money than short-term renters. That is backwards long-term customers should save money short-term customers should be charged more. But that's not what they do if you've been there long time you're being charged 3 to 4 times the amount that someone that has been their less than a year is being charged. Because by the time you've hit your one year anniversary your rate has went up 100 to $150 more than the day you first rented. But the promotional amount for a 10x20 is still less than 164. They'll keep that price for 90 days then it jumps to a 164 to 172 they keep that price for another $120 days before it jumps then to over $220 but by that time they've got you what can you do with your stuff. Other than get rid of all of it because you can no longer afford to store it somewhere. Just another example of how big companies could care less about the little people that keep their company in business. In Columbus there is a storage company they use green signs they are signing two-year contracts with people that can prove they're coming from public storage because of the rate hikes and will sign a 2-year lease with you guaranteeing your price stays the same. Can't think of the name but they're all over the city of Columbus they are signs are green. Two years that's how long the contract is they will not raise your rate not even $1 and if you can prove that you came from public storage because they have these things posted out in their yards if you can prove you just came from public storage you get even bigger discount. I think that's hilarious good for you company with the green signs looking out for the little person that actually wants to take care of their family and be able to live in a house. Because that's the next thing we'll have to live in our public storage units soon enough. So they got to make sure that rent on public storage units are just as much as apartments right Good luck to everyone out there because nobody with any kind of power is actually looking out for us.”
“Hi ? I would really like to thank Andrea she is always willing to help with thee best attitude. She has made every visit to public storage. A tree by knowing her job very well. And doing it also very well.
She's always willing to help when I'm there. I'm leaving this to tell her, thank you for all you 2. And thank you for what you did today
You deserve a vacation and an extra race.But since I can't do that, this is the way I thank you.He booked a good work.”
“I have used this location twice and both times were a breeze! Customer Service is superb BUT I prefer in-person customer service. I just closed out my unit with Brittney and Kathy. Thank you to the both of them as well as to Public Storage! See y'all next year!”
“I haven’t had issues here really, it’s always clean and even when the weather is bad the staff has helped me shovel into my unit. I recently got a call from Heather with great news regarding rent that has helped me. I have been highly satisfied with this storage for the 2 years I’ve had it. I definitely recommend for a safe storage unit.”
“I have unfortunately had to receive constant calls due to late payments, completely my fault, but each time Kelly has had to call me concerning my storage unit she has always been pleasant and informative. Despite my gripes with pricing sometimes, the customer service provided by Kelly has been wonderful.”
“Safe, secure, and convenient. Store manager Ashley was amazing. I left my storage lock with my keys outside my unit. Ashley found them and called me first thing in the morning! Thank you again Ashley!”
“Aden was very helpful with selecting my storage unit and explained in perfect detail on how the units work and how much ill spend. Will definitely recommend to others in my area!”
“Great place and really close to my . house with easy access. Spoke with Heather and she was great also really helpful and answered all the questions that I had..”
“For my experience, the highlight of this service was dealing with the staff, especially Susan. The only reason for not giving a five star rating is the cost. There was a cost increase over the month that I was paying for the service. Other than that, access and availability of time to get into the unit was great.”
“Eric at Extra Space Storage on E. Broad St. has been phenomenal. He is efficient, knowledgeable, and always does his best to accommodate customers’ needs. His professionalism and willingness to help make every interaction a positive experience. Thank you, Eric, for all your help!”
“I had an outstanding experience with Angela at Public Storage. She is extremely pleasant, professional, and truly goes above and beyond for her customers.
I called to check if there was a storage space available for my 2009 Honda. When I reached her, she was in the middle of cleaning out a storage unit. Instead of making me wait or asking me to call back, she immediately stopped what she was doing, went to the computer, and helped me right away.
That level of customer service is hard to find these days. Angela treated me with respect, handled everything efficiently, and made the entire process easy. She has a great personality, a positive attitude, and clearly cares about the people she helps.
Public Storage is fortunate to have an employee like Angela. She is an excellent example of what outstanding customer service should look like. Thank you, Angela, for your professionalism and kindness!”
9:30AM - 6PM
580 E Dublin Granville Rd, Worthington
Self Storage
“Amazing customer service. The grounds were clean and convenient. Keith is such an amazing man. He made sure I knew how to reach him personally if it’s after hours. We’re off to a good start!”
“Top-notch experience start to finish with Integrity Moving! Hats off to Tyler, Mike & Josh for incredibly efficient, courteous, and diligent service. Really hard to deliver a great experience in the case of residential moving, but Integrity did just that. Will be a return customer for all future moving needs.”
9:30AM - 6PM
1000 E Dublin Granville Rd, Columbus
Self Storage
“Clean ,rodent free experience. Yes, huge expectation, met. The price... went up 3 times in under 12 months, at 12th month , over $100.00 more than online start price. No perks for being an existing , stayed customer.”
“Great experience! The gentleman working personally helped us to move to a more convenient space. Personally walked us there and made the switch a quick a smooth process. He was incredibly kind and patient with us. Makes it easier to feel like my belongings are safe.”
“Mesha and Regina were freaking wonderful!! I came in to look at some units and they made me very comfortable. I never rented one before and they made the process so easy and stress free. Great job ladies!!!”
“Bins was great to deal with, Greg let me know exactly what was going on when and they were always on time and sending updates and photos throughout the process. Highly recommend working with them for any of your Bins needs, especially during a stressful move.”
9:30AM - 5:30PM
4111 Groves Rd, Columbus
Self Storage
“Smooth sailing for the check in online and In-person to sign the lease. Ladies at the front desk were chill. Storage area was fine except the ceiling of it wasn't finished. But it didn't leak when I went to check on it. Everything appears to be in good shape so far.”
7:30AM - 4:30PM
6767 Huntley Rd, Columbus
Self Storage
“What an amazing team. The owners efficiently scheduled packing and moving dates to my needs. The team of movers were professional, on time, extremely careful with my possessions of memorabilia and art. And they were KIND. Truly a dream team.”
Open 24 hours
11955 Springcreek Dr, Pickerington
Self Storage
“Pam has been so great. She is very positive and helpful when I get the privilege to speak with her. I feel like she really good above and beyond. She is leaps and bounds more helpful and kind than any others I've dealt with in the past at any storage business! Thank you Pam!”
“All of the years I have been with Car-Go; I have been completely satisfied. I have used other storage facilities and wish they would operate as Car-Go does. Best experience EVER ! !”
“This review is for the onsite manager of this location. Manager Treasure has always gone over and beyond to help her customers. I wanted to personally thank her again for her positive attitude, kindness and great customer service.”
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“Manager is very helpful all the time! Every time you ask for something she always listens! Like the fact they're always on top of the game checking all units making sure everyone and everything is correct, definitely recommended storage service.”