The UPS Store #0357in Willoughby offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The locally-owned and operated business is committed to providing excellent customer service. Customers have praised the knowledgeable and helpful staff, who go above and beyond to assist them. One customer, Bre, was noted for her quick and efficient help with a return, while another, Jackson, was commended for his patience and kindness in assisting with multiple returns. The store has also been recognized for its focus on customer satisfaction, with employees like Ana Geiger and Parker Dugandzoc working to ensure a positive experience, even with specialized shipping needs. Reviewers have consistently highlighted the convenience of the location and the reliability of the mailbox service over the course of a decade.
I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)
August 2025
The UPS employee named Bre was very helpful! It was quick and efficient return! She was very knowledgeable with how to help me return multiple items to the one UPS location. It saved me a trip to have to drive 30 mins to another return location for a separate return item!
August 2025
Associates are always friendly and helpful, even if there's a long line they still move quickly.
